Team Lead, Long Term Housing

PURPOSE

Provide leadership and oversight for the day-to-day operations of Long-Term Housing programs, ensuring program quality, fiscal responsibility, compliance, and effective support for residents and staff. 

Job Duties:

1. Assist with the overall daily functions of the Long-Term Housing program and ensure staff perform in accordance with program guidelines.

2. Communicate regularly with the Director to appropriately address staffing, property, and resident-related concerns.

3. Support staff accountability for performance, documentation, service delivery, and overall program quality.

4. Perform regular quality assurance audits as identified by the program Director.

5. Responsible for submitting timely and accurate reports to Director.

6. Provide case management and service coordination, including consistent communication to support households and address barriers to housing stability.

7. In the absence of a Case Manager, Team Lead will assume full responsibility for the site until the Case Manager joins the shift.

8. Develop YWCA and community partnerships that can be beneficial to program participants.

9. Develop and maintain a strong working relationship with property management, including consistent communication to support households and address barriers to housing stability.

10. Enter timely and accurate data into HMIS (Homeless Management Information System) per coordinated access and YWCA policies. 

11. Develop goals, document all contacts, income changes and outcomes in HMIS.

12. Maintain household files per YWCA and funder standards.

13. Communicate and case conference regularly with the Director and other outside organizations working with program participants.

14. Link families to appropriate services and activities within and outside YWCA as identified in the program participant individualized service plan. 

15. Assist program participants with the re-certification process as needed

16. Case Conference with property rental manager, providers, and other community resources. 

17. Participate in community workgroups/meetings as it relates to the Continuum of Care and coordinated access. 

18. Demonstrates understanding of and sensitivity to cultural differences, person centered practices and trauma informed care. 

19. Demonstrate compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester & Monroe County.

20. Attend monthly department meetings and all-staff meetings.

21. Perform other duties as requested. 

RELEVANT BACKGROUND

Experience and Education Qualifications

§ Associate’s degree in Social Work, Psychology or Human Services related.

§ Three (3) years’ experience in case management/counseling.

§ Minimum 1 year of experience in program supervision and working with mentally ill, MICA and substance abuse populations.

Core Competencies

· Teamwork

· Accountability

· Mission Focus

· Diversity/Diverse Perspectives

· Commitment to Excellence

· Flexibility/Adaptability

Domain Competencies

§ Managing Performance & Developing Others

§ Team Leadership

§ Attention to Communication

§ Concern for Quality

§ Knowledge & Experience in the Field

§ Strategic Attitude & Managing Change

Knowledge, Skills and Abilities

§ Experience with Microsoft office including Excel. 

§ Bilingual preferred. 

Additional Requirements

§ Must possess a valid NYSDL and have access to a vehicle.

§ Ability to work evenings (12 pm to 8 pm regular shift) plus on-call responsibilities.