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Relief Direct Service Advocate

YWCA of Western Massachusetts
Springfield, MA Full Time
POSTED ON 2/26/2026 CLOSED ON 3/27/2026

What are the responsibilities and job description for the Relief Direct Service Advocate position at YWCA of Western Massachusetts?

Relief Direct Service Advocate_DV Shelter Relief Per Diem Springfield,

MA, US Requisition ID: 1979 Salary Range: \$19.00 To \$19.00 Hourly The

YWCA of Western MA is dedicated to eliminating racism and empowering

survivors. The YW provides a safe place for survivors of domestic

violence, sexual assault, and human trafficking. Our programs and

services include crisis shelter and transitional housing for survivors

and their families, counseling, SAFEPLAN court advocacy, community

education, supervised visitation, and vocational training for youth. The

YWCA provides services at several sites, including Holyoke, Northampton,

Westfield, and our primary Springfield campus. The YWCA is seeking a

Direct Service Advocate for our Domestic Violence Shelter Services in

Springfield, MA. The Direct Service Advocate (DSA) is responsible for

providing support, advocacy and role modeling to adult, teen, and child

program participants living in the YWCA\'s residential programs. DSA\'s

are part of a team model working with peers, supervisors, clinicians and

outside connections to best serve program participants. DSA\'s support

the agency mission and trauma informed service model in order to provide

safe, consistent and quality services to vulnerable populations. Job

Title: Direct Service Advocate Reports to: Assistant Program Director

Schedule: 3 Shifts per month Starting Rate \$19.00/hr FLSA Status: Non

Exempt Primary Responsibilities for the position include, but are not

limited to: Conduct shelter intakes as needed. Provide crisis

intervention and counseling as needed. Help residents become acquainted

with shelter and other residents and provide counseling to resident upon

arrival. Responsible for maintenance and upkeep of the facility and

property (including, but not limited to: vacuuming, laundry area,

shoveling, mopping, and take trash out). Enforce shelter rules and

guidelines. Engage with residents at meal time and ensure that residents

clean up their area prior to leaving dining area. Complete all required

paperwork and maintain client records. Qualifications Associate\'s

degree plus 1 - 3 years of experience in human services; Experience

working in residential setting; Familiarity with issues of domestic

violence; Experience with survivors of gender-based violence and

exploitation; Experience addressing the impacts of decisions and actions

on multiple communities; Understanding of both interpersonal and

structural racism and bias; Ability to represent agency from a

management perspective in an active union environment; Excellent written

and organizational skills including computer skills; Must be able to be

covered by the agency\'s insurance policy; and Physical Requirements

Must be able to lift 40 lbs. INTRODUCTORY PERIOD All employment at the

YWCA begins with a 150-day Introductory Period.

Salary : $19

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