What are the responsibilities and job description for the Lead Visit Monitor/Intake Coord position at YWCA of Western Massachusetts?
Intake Coordinator/Lead Visit Monitor Full Time Clough Street,
Springfield, MA, US Requisition ID: 1996 Salary Range: \$23.00 To
\$23.00 Hourly Department: Parent and Youth Support Programs Reports to:
Direct Care Supervisor of Supervised Visitation Schedule: 37.5 hours per
week; Tuesday, Wednesday, and Thursday, 10am - 6:30pm-Springfield Friday
1pm-9pm Florence Saturday 8:30am - 3:30pm-Florence FLSA Status:
Non-Exempt Starting Rate: \$23.00/hour URL: www.ywworks.org/employment
The YWCA of Western MA is dedicated to eliminating racism and empowering
survivors. We provide a safe place for survivors of domestic violence,
sexual assault, and human trafficking. Our programs and services include
crisis shelter and transitional housing for survivors and their
families, counseling, SAFEPLAN court advocacy, community education,
supervised visitation, HIV education and testing, and vocational
training. The YWCA provides services at several sites, including
Holyoke, Northampton, Westfield, and our primary Springfield campus.
Position Purpose The YWCA\'s Supervised Visitation Program allows
parents in high conflict or high risk situations to spend time parenting
their child in a safe, structured, and supportive environment. Trained
Visit Monitors & Intake Coordinators support the non-custodial parent in
developing a healthy and loving relationship with their child while
following all policies and guidelines designed to ensure safety. The
Lead Visit Monitor & Intake Coordinator is also responsible for
communicating regularly with the Direct Care Supervisor regarding the
Status Of Visits And Any Concerns. Essential Responsibilities Schedule
and conduct in-person orientation, phone intakes with residential and
non-residential parents and arrange for site tours and interviews with
children prior to first visit. Ensure parties are referred as necessary
to external resources for domestic violence, batterer\'s intervention,
counseling, and financial assistance among others. Attempt contact with
families assigned by the Direct Care Supervisor within 2 business days
of assignment. Input all new client intakes and goals into AWARDS within
48 hours. Monitor supervised visits at Springfield, Dunbar, and Florence
Centers as needed for coverage. Assist with set up and closing (setting
up of rooms and cleaning up at end of the day). Ensure all equipment is
ready for visits. Model appropriate parenting behavior and encourage
healthy parent child relationships/interactions. Ensure compliance with
center rules and policies while making interventions as necessary.
Communicate in a timely manner with Direct Care Supervisor on any
incidents and issues. Ensure that transportation of children at
exchanges and visits adhere to all safety laws/policies regarding seat
belts and car seats. Ability to resolve conflict using de-escalation
techniques and trauma informed skills Conduct Risk Assessments, as
needed Check in with security to ensure safety of the facility per
Security Standards. Attend supervision, trainings and staff meetings as
Required. Other Relevant Duties As Necessary. Qualifications Bachelors
Degree (Required) Excellent verbal, written, and organizational skills
(Required) Computer Skills (Preferred) Prior Experience Working With
survivors of violence and/or those who have perpetrated violence in an
Intimate Partner Relationship (Preferred) Experience And Knowledge Of
child development and impact of domestic violence on children
(Preferred) Understanding Of Both Interpersonal And Structural Racism
and bias; (Required) Bilingual-Spanish (Basic) (Preferred) Access to
reliable transportation and valid driver\'s license required. (Required)
Must be able to lift 40 lbs.
Springfield, MA, US Requisition ID: 1996 Salary Range: \$23.00 To
\$23.00 Hourly Department: Parent and Youth Support Programs Reports to:
Direct Care Supervisor of Supervised Visitation Schedule: 37.5 hours per
week; Tuesday, Wednesday, and Thursday, 10am - 6:30pm-Springfield Friday
1pm-9pm Florence Saturday 8:30am - 3:30pm-Florence FLSA Status:
Non-Exempt Starting Rate: \$23.00/hour URL: www.ywworks.org/employment
The YWCA of Western MA is dedicated to eliminating racism and empowering
survivors. We provide a safe place for survivors of domestic violence,
sexual assault, and human trafficking. Our programs and services include
crisis shelter and transitional housing for survivors and their
families, counseling, SAFEPLAN court advocacy, community education,
supervised visitation, HIV education and testing, and vocational
training. The YWCA provides services at several sites, including
Holyoke, Northampton, Westfield, and our primary Springfield campus.
Position Purpose The YWCA\'s Supervised Visitation Program allows
parents in high conflict or high risk situations to spend time parenting
their child in a safe, structured, and supportive environment. Trained
Visit Monitors & Intake Coordinators support the non-custodial parent in
developing a healthy and loving relationship with their child while
following all policies and guidelines designed to ensure safety. The
Lead Visit Monitor & Intake Coordinator is also responsible for
communicating regularly with the Direct Care Supervisor regarding the
Status Of Visits And Any Concerns. Essential Responsibilities Schedule
and conduct in-person orientation, phone intakes with residential and
non-residential parents and arrange for site tours and interviews with
children prior to first visit. Ensure parties are referred as necessary
to external resources for domestic violence, batterer\'s intervention,
counseling, and financial assistance among others. Attempt contact with
families assigned by the Direct Care Supervisor within 2 business days
of assignment. Input all new client intakes and goals into AWARDS within
48 hours. Monitor supervised visits at Springfield, Dunbar, and Florence
Centers as needed for coverage. Assist with set up and closing (setting
up of rooms and cleaning up at end of the day). Ensure all equipment is
ready for visits. Model appropriate parenting behavior and encourage
healthy parent child relationships/interactions. Ensure compliance with
center rules and policies while making interventions as necessary.
Communicate in a timely manner with Direct Care Supervisor on any
incidents and issues. Ensure that transportation of children at
exchanges and visits adhere to all safety laws/policies regarding seat
belts and car seats. Ability to resolve conflict using de-escalation
techniques and trauma informed skills Conduct Risk Assessments, as
needed Check in with security to ensure safety of the facility per
Security Standards. Attend supervision, trainings and staff meetings as
Required. Other Relevant Duties As Necessary. Qualifications Bachelors
Degree (Required) Excellent verbal, written, and organizational skills
(Required) Computer Skills (Preferred) Prior Experience Working With
survivors of violence and/or those who have perpetrated violence in an
Intimate Partner Relationship (Preferred) Experience And Knowledge Of
child development and impact of domestic violence on children
(Preferred) Understanding Of Both Interpersonal And Structural Racism
and bias; (Required) Bilingual-Spanish (Basic) (Preferred) Access to
reliable transportation and valid driver\'s license required. (Required)
Must be able to lift 40 lbs.
Salary : $23