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Direct Service Advocate-HYPP-3rd Shift

YWCA of Western Massachusetts
Springfield, MA Full Time
POSTED ON 2/25/2026 CLOSED ON 4/8/2026

What are the responsibilities and job description for the Direct Service Advocate-HYPP-3rd Shift position at YWCA of Western Massachusetts?

Direct Service Advocate_HYPP-3rd Shift Full Time Springfield, MA, US

Requisition ID: 1974 Salary Range: \$20.00 To \$20.00 Hourly Department:

Holyoke Youth Parent Program Reports To: Site Director FLSA Status:

Non-Exempt Starting Rate: \$20.00/hour Schedule: Sunday - Wednesday,

10pm-8am The YWCA of Western MA is dedicated to eliminating racism and

empowering women. The YW provides a safe place for survivors of domestic

violence and/or sexual assault. Our programs and services include crisis

shelter and transitional housing for survivors and their families,

counseling, SAFEPLAN court advocacy, community education, supervised

visitation, and vocational training for youth ages of 17-24. The YWCA

provides services at several sites, including Holyoke, Northampton,

Westfield, and our primary Springfield campus. The YWCA is seeking a

Direct Service Advocate for our Holyoke Young Parent Program. The Direct

Service Advocate (DSA) is responsible for providing support, advocacy

and role modeling to adult, teen and child program participants living

in the YWCA\'s residential programs. DSA\'s are part of a team model

working with peers, supervisors, clinicians and outside connections to

best serve program participants. DSA\'s support the agency mission and

trauma informed service model in order to provide safe, consistent and

Quality Services To Vulnerable Populations. Primary Responsibilities For

the position include, but are not limited to: It is a 24/7 program,

staff are responsible to work Holiday shift depending on their schedule.

Conduct safety checks on residents and children as needed to support

children\'s safety and well-being, ensure mothers supervise children at

all times. Encourage and support the development of life skills,

positive parenting and improved parent-child interaction and offer

support to moms during crisis or periods where they may be overwhelmed.

Document and provide daily program communication including case notes,

resident files and communication logs for every shift utilizing AWARDS.

Responsible for upkeep of the facility and property (including, but not

limited to: vacuuming, laundry, shoveling, raking, mopping, preparation

of bedrooms) including ensuring 100% of chores are completed properly

before signing off on the chore list. Follow program procedures, rules,

regulations and policies. Ensure a safe and supportive living

environment including completion all required safety sweeps (minimum of

four times each shift) to ensure premises including alarms, doors,

windows, appliances and bedrooms are all safe. Qualifications A.A. or

equivalent education or experience in a human service field One year of

Counseling And Direct Service Experience Preferred Experience With

victims of domestic violence preferred Reliable transportation and/or

valid driver?s license preferred Physical Requirements Must be able to

lift 40 lbs. This position is covered under the CBA (union) and is

subject to union dues. INTRODUCTORY PERIOD All employment at the YWCA

begins with a 150-day Introductory Period.

Salary : $20

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