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Direct Service Advocate-HYPP-3rd-FT

YWCA of Western Massachusetts
Holyoke, MA Full Time
POSTED ON 4/14/2026
AVAILABLE BEFORE 5/11/2026
Direct Service Advocate\_ Holyoke Young Parent Program Full Time

Springfield, MA, US Requisition ID: 1974 Salary Range: \$20.00 To

\$20.00 Hourly The YWCA of Western MA is dedicated to eliminating racism

and empowering women. The YW provides a safe place for survivors of

domestic violence and/or sexual assault. Our programs and services

include crisis shelter and transitional housing for survivors and their

families, counseling, SAFEPLAN court advocacy, community education,

supervised visitation, and vocational training for youth ages of 17-24.

The YWCA provides services at several sites, including Holyoke,

Northampton, Westfield, and our primary Springfield campus. The YWCA is

seeking a Direct Service Advocate for our Holyoke Young Parent Program.

The Direct Service Advocate (DSA) is responsible for providing support,

advocacy and role modeling to adult, teen and child program participants

living in the YWCA\'s residential programs. DSA\'s are part of a team

model working with peers, supervisors, clinicians and outside

connections to best serve program participants. DSA\'s support the

agency mission and trauma informed service model in order to provide

safe, consistent and quality services to vulnerable populations.

Department: Holyoke Youth Parent Program Reports To: Site Director FLSA

Status: Non-Exempt Starting Rate: \$20.00/hour Schedule: Sunday thru

Wednesday, 10pm - 8am Primary Responsibilities for the position include,

but are not limited to: It is a 24/7 program, staff are responsible to

work Holiday shift depending on their schedule. Conduct safety checks on

residents and children as needed to support children\'s safety and

well-being, ensure mothers supervise children at all times. Encourage

and support the development of life skills, positive parenting and

improved parent-child interaction and offer support to moms during

crisis or periods where they may be overwhelmed. Document and provide

daily program communication including case notes, resident files and

communication logs for every shift utilizing AWARDS. Responsible for

upkeep of the facility and property (including, but not limited to:

vacuuming, laundry, shoveling, raking, mopping, preparation of bedrooms)

including ensuring 100% of chores are completed properly before signing

off on the chore list. Follow program procedures, rules, regulations and

policies. Ensure a safe and supportive living environment including

completion all required safety sweeps (minimum of four times each shift)

to ensure premises including alarms, doors, windows, appliances and

bedrooms are all safe. Qualifications A.A. or equivalent education or

experience in a human service field One year of counseling and direct

Service Experience Preferred Experience With Victims Of Domestic

violence preferred Reliable transportation and/or valid driver\'s

license preferred Physical Requirements Must be able to lift 40 lbs.

INTRODUCTORY PERIOD All employment at the YWCA begins with a 150-day

Introductory Period.

Salary : $20

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