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Direct Service Advocate-DVSS-EOW-3rd

YWCA of Western Massachusetts
Springfield, MA Part Time
POSTED ON 12/19/2025 CLOSED ON 1/18/2026

What are the responsibilities and job description for the Direct Service Advocate-DVSS-EOW-3rd position at YWCA of Western Massachusetts?

Direct Service Advocate_DVSS_EOW 3rd Shift Part Time Springfield, MA, US

Requisition ID: 1928 Salary Range: \$20.00 To \$20.00 Hourly The YWCA of

Western MA is dedicated to eliminating racism and empowering survivors.

The YW provides a safe place for survivors of domestic violence, sexual

assault, and human trafficking. Our programs and services include crisis

shelter and transitional housing for survivors and their families,

counseling, SAFEPLAN court advocacy, community education, supervised

visitation, and vocational training for youth. The YWCA provides

services at several sites, including Holyoke, Northampton, Westfield,

and our primary Springfield campus. The YWCA is seeking a Direct Service

Advocate for our Domestic Violence Shelter Services in Springfield, MA.

The Direct Service Advocate (DSA) is responsible for providing support,

advocacy and role modeling to adult, teen, and child program

participants living in the YWCA\'s residential programs. DSA;s are part

of a team model working with peers, supervisors, clinicians and outside

connections to best serve program participants. DSA\'s support the

agency mission and trauma informed service model in order to provide

safe, consistent and quality services to vulnerable populations. Job

Title: Direct Service Advocate Reports to: Assistant Program Director

Schedule: Part-time; Friday/Saturday, 11pm-7am; 15 hours bi-weekly

Starting Rate \$20.00/hr FLSA Status: Non Exempt Primary

Responsibilities for the position include, but are not limited to:

Conduct shelter intakes as needed. Provide crisis intervention and

counseling as needed. Help residents become acquainted with shelter and

other residents and provide counseling to resident upon arrival.

Responsible for maintenance and upkeep of the facility and property

(including, but not limited to: vacuuming, laundry area, shoveling,

mopping, and take trash out). Enforce shelter rules and guidelines.

Engage with residents at meal time and ensure that residents clean up

their area prior to leaving dining area. Complete all required paperwork

and maintain client records. Qualifications Associate\'s degree plus 1 -

3 years of experience in human services; Experience working in

residential setting; Familiarity with issues of domestic violence;

Experience with survivors of gender-based violence and exploitation;

Experience addressing the impacts of decisions and actions on multiple

communities; Understanding of both interpersonal and structural racism

and bias; Ability to represent agency from a management perspective in

an active union environment; Excellent written and organizational skills

including computer skills; Must be able to be covered by the agency\'s

insurance policy; and Physical Requirements Must be able to lift 40 lbs.

Salary : $20

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