EHWC Case Manager

About YWCA NENY

Founded in 1888, YWCA NENY has been a trailblazer in adapting its programs and services to meet evolving community needs. Our mission is to eliminate racism, empower women, and advocate for peace, justice, dignity, and freedom for all. We encourage individuals from diverse backgrounds who possess the requisite skills and qualifications to apply for our available positions.

Job Summary

Reporting to the Director of the Empowerment, Healing, and Wellness Center, Case Managers play a crucial role in the intake and discharge processes of our clients. They are responsible for executing client action plans to support individuals on their journey to empowerment and healing. Case Managers offer compassionate guidance to clients and their children, fostering a safe and nurturing environment.

Supervisory Responsibilities: None

FLSA Category: Non-Exempt

Work Schedule: Sunday - Wednesday: 3PM - 11PM

Job Type: Full - Time

Responsibilities

• Document dietary and allergen requirements for clients and their children.
• Ensure access to essential toiletries, food, bedding, and other necessities for clients.
• Provide support and reassurance to clients while developing and addressing client action plans.
• Maintain up-to-date knowledge of the legal and social service systems at the county and New York State levels.
• Communicate client needs with team members and relevant service providers.
• Keep case management files updated using the agency's Empower program.
• Stay informed about local social services, rental procedures, tenant rights, and responsibilities.
• Utilize the UNITAS referral and Safe Shelter collaboration web-based tools to assist clients as required.
• Document services provided and submitted reports as assigned.
• Assist clients with daily routines and shelter chores.
• Provide transportation to clients for appointments as necessary.
• Maintain a clean reception area and perform light cleaning of the shelter to ensure a well-maintained program space.
• Attend YWCA NENY staff meetings and mandatory training.
• Assist and cover for Hotline Operators by answering calls and offering empathetic and trauma-informed guidance to clients when needed.
• Perform other duties as assigned.

Required Skills and Qualifications

• An associate degree in human services or a related field preferred.
• Two or more years of experience in crisis-centered or intervention work.
• Proficiency in Microsoft Office (Word and Outlook).
• Effective and clear communication skills through case notes.
• Ability to work and communicate with clients who may have animals.

Physical Requirements

• Extended periods of desk work.
• Ability to lift 25 pounds without assistance.
• Capability to work in a noisy environment.
• Occasional bending, standing, reaching, and stair climbing.
• Driving of own vehicle. 

Additional Requirements

• Successful completion of all role required checks.
• Possession of a clean NYS Driver's license and the ability to operate a non-commercial van.
• New York State Driving Abstract.

Equal Opportunity Employer

We are an equal-opportunity employer deeply committed to diversity and inclusivity. We do not discriminate based on race, religion, gender, or any other factor. We firmly believe that diverse teams drive success and create an inclusive environment, guided by our unwavering commitment to doing what is right.