Housing Specialist

Position Summary: The Housing Specialist is responsible for assuring that administrative systems fully support operations and compliance for YWCA Brooklyn’s 302 units of affordable, permanent housing. Specifically, this position is responsible for leasing, income verifications, coordination with outside agencies, invoicing, rent collection, file management, tenant correspondence, and compliance.

Responsibilities:

• Maintain low vacancy rate through timely leasing of available units.
• Coordinate with tenant referral sources, including DHS, HRA and HPD, to ensure qualified applicants are identified and processed expediently.
• Schedule vacant unit inspections with appropriate agencies (DHS, HPD, HRA); notify facilities department of inspection dates and coordinate to correct any unit issues.
• Manage entire leasing process, including screening new applicants, determining income eligibility, preparing the lease and TIC forms, and all following up to ensure full compliance with regulatory agencies and that units are leased promptly.
• Prepare tenant move-in packets, maintain updated resident directory, notify other relevant departments of tenant move in/move out dates, maintain unit turnover spreadsheet, ensure keys and mailbox are prepared.
• Maintain housing application waitlist in full compliance with regulatory agency requirements. Upload applications to property management software.
• Prepare weekly leasing activity summary report.
• Ensure existing residents’ leases are renewed on time.
• Manage all aspects of lease renewals for existing tenants including preparing and sending lease renewal and Tenant Income Certification (TIC) appointment letters in compliance with regulations, meeting with tenants to execute lease renewals/TIC forms, and updating information in property management software.
• Maintain housing records, files, and reports in compliance with regulatory requirements. Prepare for internal and external audits.
• Assist with monthly rent invoicing and processing payments.
• Prepare and send late notices, rent demands and other rent/subsidy related correspondence. Contact residents with delinquent accounts for updated payment information.
• Support all functions of the Housing department.
• Provide administrative support for Director of Housing.
• Perform additional related tasks, as assigned.

Qualifications:

• Minimum of 5 years’ experience in affordable or supportive housing
• Expertise working with vulnerable populations including those with mental illness
• Capacity for multitasking and working effectively in a quick-paced environment
• Strong written, verbal, and interpersonal communication skills
• Self-starter who can work independently as well as collaboratively in a group, is team-oriented, has a growth mindset, and is willing to do what it takes to get the work done
• Excellent organization, time management, and exceptional follow-up skills; ability to prioritize
• Technologically proficient, especially with Microsoft 365
• Experience with property management software preferred

Mission: YWCA Brooklyn’s mission is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. The organization is the borough’s largest and oldest nonprofit serving women and girls. YWCA Brooklyn furthers its mission by providing over 300 safe, affordable homes for low-income women, most of whom are survivors of gender-based violence, and college access and leadership for youth from poverty impacted neighborhoods.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Please describe your interest in this position and what makes you uniquely qualified for the role.

Work Location: In person

Benefits:

Salary : $55,000 - $65,000