Front Desk/Client Relations

Overview

A great candidate for this position is someone who is inspired by the YWCA’s mission and interested in joining a team that is committed to the work of supporting survivors. This entry level position offers an excellent starting point for a candidate who is interested in gaining both administrative and support skills while also learning more about comprehensive victim services.

Responsibilities

• Greet clients, visitors and callers in a professional and friendly manner;
• Answer the switchboard. Handle all inquiries within your capacity. Route calls elsewhere as needed;
• Provide resources and referrals to survivors;
• Assist with scheduling therapy appointments;
• Utilize agency database for documentation;
• Process incoming cash, credit card, or check payments in database;
• Process in-kind donations;
• Sort and process mail and other correspondence;
• Inventory and order office supplies;
• Maintain current listing of staff and contact information;
• Oversee conference room scheduling and setup/cleanup;
• Monitor and direct facility service requests;
• Maintain physical space at reception, playroom, kitchen, conference rooms, and the building entry area/parking lot;
• Perform office opening and/or closing duties.
• Support agency initiatives, events and departmental projects

Requirements

• Familiarity or willingness to learn about crisis intervention needs/services as well as community resources;
• Ability to work well either alone or as part of a team;
• Excellent customer service and problem-solving skills;
• Clear understanding and ability to effectively prioritize;
• Clear background check;
• Proficient in Microsoft Office;
• Experience with multi-line telephone;
• Understanding of appointment scheduling software;
• Clear and concise writing;
• Attention to detail;
• Ability to operate standard office equipment;
• Ability to lift 40 pounds;

Additional Skills/Abilities/Qualifications

• Three (3) years of increasing administrative responsibility;
• Bilingual (Spanish/English) applicants encouraged.

Pay: $23.50 - $26.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Benefits:

Salary : $24 - $26