What are the responsibilities and job description for the Client Relations Representative position at YWCA of Annapolis & Anne Arundel County?
Working under the supervision of the Administrative Database Coordinator, the Client Relations Representative (CRR) is a first point of contact for the organization and is wellversed on operational and programmatic operations. The CRR helps to set the positive (service oriented) tone of the agency and provides general office support including scheduling, triaging client needs, resources and referrals, programmatic billing, completing reporting requirements, community engagement, and other administrative
functions as assigned.
This position is responsible for general office administration. The postion greets
clients, visitors and callers in a professional and friendly manner, answers the switchboard. Handle all inquiries within your capacity. Route calls
elsewhere as needed, and provides resources and referrals to survivors. This position completes client intake process, assigns clients to therapist and schedule appointments, processes incoming cash, credit card, or check payments in database, and processes in-kind donations. This position sorts and processes mail and other correspondence, manages inventory and order office supplies, and maintains current listing of staff and contact information. This position monitors and directs facility service requests, maintains physical space at reception, playroom and the building entry area/parking lot.
This positions coordinates annual holiday giving program including "thank you" letters and tracking, iddentifies and coordinates event opportunities to cultivate relationships with friends of the YWCA, and assists with volunteer program including tracking, identifying, and linking volunteers to opportunities, and providing orientation presentations.
Knowledge, Skills, and Abilities Requirements include excellent customer service and problem-solving skills; Proficient skills in Microsoft Office; Experience with multi-line telephone; Understanding of appointment scheduling software; Clear and concise writing; Attention to detail; Ability to operate standard office equipment; Ability to lift 40 pounds; Three (3) years of increasing administrative responsibility; Bachelor's degree.
Additional Skills include clear understanding and ability to effectively prioritize; Familiarity or willingness to learn about crisis intervention needs/services as
well as community resources; Ability to work well either alone or as part of a team; Clear background check; Bilingual (Spanish/English) applicants encouraged.
Salary : $23 - $25