YWCA Housing Stabilization Case Manager

Job Summary

YWCA - Housing Stabilization Case Manager
Non-exempt, Full-time 40 hours per week
Starting at $21.70/hour, DOE

YWCA Missoula is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen our community. For over 110 years, we have advocated for peace, justice, freedom, and dignity for all people. If you’re passionate about our mission, we want you on our team! Join us as we work on the front lines tackling our community’s most pressing issues. Our staff is creative, collaborative, smart, dedicated and inspired as we seek to build a world where all people are safe, have access to the resources they need, and are empowered to pursue their dreams.

How does this position make an impact on the community? The Family Housing Center team provides support through short-term emergency shelter in the Missoula Family Housing Center, case management and rental assistance for unhoused families to find and maintain safe, stable housing and achieve self-sufficiency.

The ideal candidate: Is passionate about the mission of the YWCA and:

• Helps foster a sense of personal strength and self-sufficiency in participants.
• Demonstrates a commitment to diversity, equity and inclusion, practice anti-racist service delivery and advocacy for all individuals.
• Exhibits energy and enthusiasm for the work and the community.
• Provide culturally responsive, anti-oppressive services.

Position Specific Responsibilities:

• Works with residents to develop service plans, set goals and implement strategies to meet identified goals.
• Ability to engage with children and offer parenting resources and support as needed.
• Provides trauma-informed and survivor-focused advocacy to residents in the Family Housing Center.

Some of what you’ll do in this position:

• Coordinates and completes intakes with participants, including orientation and explanation of policies.
• Maintains a caseload of approximately 10-15 residents, providing intensive case management to all residents.
• Provides 6-months of robust follow-up services to families that have exited the program.
• Completes participant records and case notes in a timely manner ensuring all information is accurate and up to date.
• Assists with community resources and intensive housing search. Provides trauma-informed and person centered advocacy.
• Helps foster a sense of personal strength and self-sufficiency in participants. Completes assessments for the Missoula Coordinated Entry System.
• Coordinates meetings between participants and Housing Advocate Network volunteers.
• Conducts in-depth assessments of participants needs. Identify housing resources and develop relationships with property owners, property management companies, and landlords to increase housing opportunities.
• Demonstrate best practices in cultural competency and cultural humility.
• Demonstrate a commitment to diversity, equity and inclusion; practice anti-racist service delivery and advocacy for all individuals.

Minimum Qualifications:

• High school graduate or High School Equivalency (GED or HiSET), along with one year of relevant work experience, as determined by the service providing agency.
• Associate degree in human services, social services, public health or equivalent work experience in a non-profit human services field. (preferred but not required)

What else you should know: This position is full-time, 40 hours per week. The schedule is Monday through Friday 9am to 5pm. The base wage for this position starts at $21.70/hour – higher wage would be based on experience calculated using YWCA Missoula’s wage matrix. YWCA Missoula values a diverse, inclusive, and authentic workplace, so if you’re excited about working with us but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Employee filling this role has access to benefits including holiday, vacation and sick time pay; health, dental, vision and life insurance available; reimbursed wellness expenses, employee discount and employee assistance program.

How to apply: To be considered for this position, please send a resume, cover letter and references to KThompson@ywcaofmissoula.org, kwasson@ywcaofmissoula.org or by mail/ in person to 1800 S. 3rd St. W., Missoula, MT 59801, Attn: Kate Thompson or Kristia Wasson. Job opening closes once filled or on December 5th, 2025; whichever is sooner.

We strongly encourage men, women, BIPOC, LGBTQ individuals, people with disabilities, veterans, survivors of domestic violence, and people with lived experience of houselessness or housing instability to apply. The YWCA Missoula is an equal-opportunity employer and are in compliance with the Americans with Disabilities Act.

All offers of employment at YWCA Missoula are contingent upon passing a background check designed to protect the interests of women, children and families served by our programs. For applicants with a criminal history, the nature and recency of the conduct/behavior and its relationship to the position will be considered.

Job Type: Full-time

Pay: From $21.70 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $22