What are the responsibilities and job description for the Human Trafficking Program Manager position at YWCA Greater Harrisburg?
The YWCA Greater Harrisburg is a leading provider of services for human trafficking victims in Pennsylvania. We currently have an immediate opening for a Human Trafficking Program Manager to oversee and support regional case management operations across 13 counties in Central Pennsylvania.
The Human Trafficking Program Manager plays a key leadership role in a U.S. Department of Justice–funded initiative, managing daily operations, supervising case managers, and providing direct services to survivors of severe forms of human trafficking. This position serves as a liaison among local, state, and federal partners, coordinates service delivery, provides crisis intervention, and ensures all services meet compliance standards and best practices.
Position Details:
· Full-time, 37.5 hours/week | Monday–Friday, 8:00 AM–4:00 PM
· Starting Salary: $50,000/year
· This position may require occasional evening or weekend hours
· Travel throughout 13 counties in Central PA is required
Successful Candidates Will Demonstrate:
· Prior supervisory experience or ability to manage, coach, and support direct service staff
· Strong case management and documentation skills
· Understanding of trauma-informed and victim-centered practices
· Strong interpersonal and professional communication skills
· Ability to work both independently and collaboratively
· Capacity to build and maintain partnerships with law enforcement, prosecutors, and service providers
· High emotional intelligence, sound judgment, and crisis management abilities
· Strong organizational and time management skills
· Ability to manage multiple priorities and meet deadlines
Position Requirements:
· Bachelor’s degree in Human Services or related field required (equivalent experience considered)
· Minimum of two years of relevant experience, preferably with victims of human trafficking or other crimes
· Completion of required trainings in sexual assault, domestic violence, and human trafficking (or willingness to complete upon hire)
· Proficiency with Microsoft Office and electronic data tracking systems
· Valid driver’s license, reliable transportation, and proof of insurance
· Child abuse, criminal, and FBI clearances required prior to start
Why You'll Love Working With Us – Check Out Our Awesome Benefits!
✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
🧠 Employee Assistance Program (EAP) – Because your well-being matters
❤️ Life Insurance – Peace of mind for you and your loved ones
💪 Short & Long-Term Disability – We've got your back when life takes an unexpected turn
💼 Pension Retirement Plan – Start earning a pension after just two short years of service
📈 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
🌴 Generous Paid Time Off – Recharge with paid time off days and sick days
🎉 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
The Human Trafficking Program Manager plays a key leadership role in a U.S. Department of Justice–funded initiative, managing daily operations, supervising case managers, and providing direct services to survivors of severe forms of human trafficking. This position serves as a liaison among local, state, and federal partners, coordinates service delivery, provides crisis intervention, and ensures all services meet compliance standards and best practices.
Position Details:
· Full-time, 37.5 hours/week | Monday–Friday, 8:00 AM–4:00 PM
· Starting Salary: $50,000/year
· This position may require occasional evening or weekend hours
· Travel throughout 13 counties in Central PA is required
Successful Candidates Will Demonstrate:
· Prior supervisory experience or ability to manage, coach, and support direct service staff
· Strong case management and documentation skills
· Understanding of trauma-informed and victim-centered practices
· Strong interpersonal and professional communication skills
· Ability to work both independently and collaboratively
· Capacity to build and maintain partnerships with law enforcement, prosecutors, and service providers
· High emotional intelligence, sound judgment, and crisis management abilities
· Strong organizational and time management skills
· Ability to manage multiple priorities and meet deadlines
Position Requirements:
· Bachelor’s degree in Human Services or related field required (equivalent experience considered)
· Minimum of two years of relevant experience, preferably with victims of human trafficking or other crimes
· Completion of required trainings in sexual assault, domestic violence, and human trafficking (or willingness to complete upon hire)
· Proficiency with Microsoft Office and electronic data tracking systems
· Valid driver’s license, reliable transportation, and proof of insurance
· Child abuse, criminal, and FBI clearances required prior to start
Why You'll Love Working With Us – Check Out Our Awesome Benefits!
✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
🧠 Employee Assistance Program (EAP) – Because your well-being matters
❤️ Life Insurance – Peace of mind for you and your loved ones
💪 Short & Long-Term Disability – We've got your back when life takes an unexpected turn
💼 Pension Retirement Plan – Start earning a pension after just two short years of service
📈 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
🌴 Generous Paid Time Off – Recharge with paid time off days and sick days
🎉 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most