Front Desk Per Diem Receptionist

YWCA of the Greater Capital Region, Inc., (YWCA-GCR) is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. Founded in the City of Troyin 1883, YWCA-GCR In addition to our economic empowerment, homelessness prevention, food security and supportive programs, every day, YWCA-GCR houses 104 women and 50 children. YWCA-GCR is a local Association of one of the largest multicultural women’s movements in the World; serving more than 25 million women and girls annually world-wide. YWCA has been at the forefront of the most critical social movements for 160 years — from women’s empowerment and civil rights, to affordable housing and pay equity, to violence prevention and health care. In the United States YWCAs collectively serve more than 2.3 million women and girls annually. YWCA-GCR is an Affirmative Action/Equal Opportunity Employer. Committed to Diversity and Inclusion.

Front Desk Receptionists ( 1 Per Diem position)

IMMEDIATE OPENING - Per diem: Saturday & Sunday mornings from: 8am -4pm & as needed Monday – Friday, 8am-4pm, 4pm-12am, 12am - 8am, Saturdays & Sundays shifts from: 4pm-12am, 12am-8am. Rate of pay $16.00 per hour

YWCA-GCR Front Desk Team is an integral aspect of the organization. It is the first contact that all persons participating in programs, calling for information or otherwise using the facility have with YWCA-GCR. It is expected that reception and assistance will be provided to all callers, residents or visitors in a courteous and professional manner. Confidentiality and Privacy is expected to be the cornerstone of all behavior, actions and interactions. Compassion, patience, pays close to details, strong writer, knowledgeable of community resources, effective communication and listening skills and positive energy.

Staff of YWCA-GCR is expected to support the mission, work as part of a team and treat all staff, members and participants of the Local YW Association with dignity and respect and encourage and model peace and empowerment. Core Program Focus: Outstanding customer service and confidentiality.

Security & Safety:

Ø Handle emergency situations in accordance with YWCA-GCR protocols.

Ø Remain at the front desk while duty and plan for coverage as needed.

Ø Only YWCA-GCR employees that are on duty are allowed behind the Front Desk area unless otherwise approved.

Other Responsibilities/Requirements:

Ø Collaborate with all YWCA-GCR programs to ensure that effective communication occurs.

Ø Attend Front Desk Team meetings and any other meeting requested by your supervisor.

Ø Attend meetings and participate in development opportunities

Ø Satisfactorily complete all tasks and assignments

Ø Bring all questions, issues, ideas or concerns to the Chief Housing Officer

Ø Must be able to work assigned hours

Ø Expected to be on time

Ø Must brief relieve team member of shifts events and important need to knows

Ø Successful ability to work independently and as a team effectively

Ø Expected to follow all policies and procedures, code of conduct of YWCA-GCR

Requirements:

Excellent verbal and written communication skills are required. Must interact with the public in a helpful and courteous manner. Must be able to respect and maintain the confidentiality, privacy and dignity of the residents and community members in all interactions.

Telephone Calls:

Ø Manage a busy 4-line telephone system

Ø Direct inquiries to appropriate source

Ø Transfer calls to voice mail and/or convey messages

Ø Know and comply with policies established for incoming calls for residents & staff especially around media, reporters, etc.

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Must have working personal phone & be able to respond within an hour to either call-ins, or to other Front Desk Team Members calls or texts.

Visitors:

Ø Greet each visitor in a professional and welcoming manner. Meet them at the front counter.

Ø Provide information on daily activities, community resources and program contacts as needed.

Qualifications:

Ø Applicants must have a high school diploma or Associate Degree with 2 years’ experience

Ø Embodies YWCA-GCR’s mission – Eliminating Racism; Empowering Women

Ø Proficient at Microsoft Office Suite – Outlook, Word, Excel, databases

Ø Computer Literacy and proficient typing skills

Ø Must agree to be fingerprinted

***Must be able to begin training immediately.

Please send cover letter and resume by e-mail to Bonnie Benson, Chief Housing Officer, bonnieb@ywca-gcr.org or mail to YWCA-GCR, 21 First Street, Troy, NY 12180 of Fax ATTN: Bonnie to: (518) 274-2572

Pay: $16.00 per hour

Benefits:

• Employee assistance program
• Life insurance
• Retirement plan

Work Location: In person

Salary : $16