COMPANY OVERVIEW:

The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include:

• Free membership to any of our YWCA locations
• Indoor heated pools open year-round for water aerobics
• Two locations offering lap swimming (East and Central)
• Access to weight rooms and cardio equipment at all locations
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Join a team committed to strengthening our community while supporting your personal and professional growth.

JOB SUMMARY:

Under immediate supervision, performs varied duties to provide support to families and Child Care Services (CCS) providers. Delivers technical assistance, explains program requirements, maintains accurate records, process provider contracts, supports attendance, and uses established workforce systems to complete assignments. This position supports respectful, responsive, and accountable service delivery, communicating clearly, addressing concerns appropriately, safeguarding confidential information, and ensuring timely and accurate documentation. This position is grant funded. Continuation of position is contingent upon the availability of grant funds.

• Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position. Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law.
• Performs routine clerical, administrative, and provider services processing duties under immediate supervision and in accordance with established procedures, including typing, filing, scanning, answering telephone calls, organizing documents, and completing assigned workflow tasks.
• Enters provider, parent, and case information into the childcare management system and other approved automated systems; verifies entries against source documents; corrects errors within established procedures; and refers discrepancies or complex issues to the supervisor or designated senior staff.
• Conducts standardized new-provider orientations in person or virtually by presenting approved materials, explaining basic program participation requirements, answering routine questions, documenting completion, and referring questions outside established guidance to the appropriate staff member. Notating the childcare management childcare system.
• Provides routine technical assistance to Child Care Services providers regarding established processes, required documentation, system navigation, and submission requirements; documents the assistance provided; and escalates complex, disputed, or unresolved matters to the supervisor or designated senior staff.
• Supports attendance, and ad hoc reporting by gathering information, entering, and validating data, maintaining supporting documentation, identifying routine discrepancies, and submitting completed work for review as required.
• Explains established Child Care Services processes, documentation requirements, and next steps to parents and providers using approved guidance; responds to routine questions; and refers requests involving policy interpretation, exceptions, disputes, or unresolved concerns to the appropriate staff member.
• Contacts parents and providers as assigned to request information, communicate routine updates, clarify submission requirements, and accurately document each contact, response, and required follow-up in the appropriate record or automated system.
• Receives and documents concerns from parents and providers in a respectful, objective, and timely manner; provides routine information within established guidelines; and promptly refers complaints, disputes, or matters requiring judgment to the supervisor or designated senior staff.
• Processes Child Care Services provider contracts, amendments, terminations, and closures by reviewing submissions for required information, entering and updating data in approved systems, making required notations, maintaining complete supporting files, communicating routine requests for missing items, and referring incomplete, inconsistent, or complex items for review.
• Processes CCS provider applications, contracts, renewals, amendments, termination, and closures by reviewing submissions completeness; verifying provider information, including but not limited to rates, referral types, hours of operation, and bank information, against supporting documentation and established procedures; making required notation in the childcare management system.
• Provides parents and providers with approved introductory information about Texas Rising Star, directs them to established resources, answers routine questions, documents assistance as required, and refers requests for detailed program interpretation or specialized assistance to the appropriate staff member.
• Uses Workforce Solutions Borderplex, Texas Workforce Commission, and other established systems to complete assigned transactions, update records, retrieve information, track work, make required case notations, and maintain required documentation in accordance with established procedures, security requirements, and supervisory guidance.
• Meets the required number of cases or records per week, responds to assigned requests within established turnaround times, and meets all deadlines and timelines.
• Tracks correction of all identified errors and follow ups on corrections as directed.
• Follows all YWCA policies and procedures, including applicable safety, security, records-management, and confidentiality requirements, while performing assigned duties.
• Maintains and safeguards equipment, supplies, documents, and materials assigned to the position, reports lost, damage, shortages, or reports concerns to the supervisor in accordance with established procedures.
• Handles sensitive and confidential information with discretion; limits access and disclosure to authorized purposes; and follows applicable privacy, confidentiality, records-retention, and information-security policies.
• Collaborate with staff at all organizational levels, other departments, providers, parents, and members of the public as appropriate to complete assigned work, exchange routine information, and coordinate follow-up within established procedures.
• Participates in training, meetings, and informational events as assigned.

JOB QUALIFICATIONS:

• High School diploma or GED equivalent required, associate degree preferred.
• Three (3) years’ experience in clerical, customer service, and outreach or other service position; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Must possess hands-on PC skills including working knowledge of MS Office software.
• Working knowledge of accepted office procedures required.
• Bilingual abilities in English/Spanish preferred.
• Must possess good telephone, conversation, and written communication skills.
• Requires initiative, diplomacy, good judgment, persuasion.
• Requires ability to work under pressure.
• Must have access to vehicle and possess valid driver’s license and sufficient liability insurance.

Anticipated Benefits:
YWCA Membership and Program Discounts
Basic Life Insurance and Retirement
Medical, Dental and Vision