Family Centered Employment Specialist

COMPANY OVERVIEW:

The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States. We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing team—exciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include:

• Free membership to any of our YWCA locations 
• Indoor heated pools open year-round for water aerobics
• Two locations offering lap swimming (East and Central)
• Access to weight rooms and cardio equipment at all locations
• Fitness classes including Yoga, Pilates, Aquacise, and Zumba

Join a team committed to strengthening our community while supporting your personal and professional growth.

• Katharine White Harvey Branch - 313 Bartlett Dr. El Paso, TX. 79912 

• Shirley Leavell Branch - 10712 Sam Snead Dr. El Paso, TX. 79935

• Joyce Jaynes Branch - 1600 Brown St. El Paso, TX. 79902 

• Escobar Branch - 115 Davis Dr. El Paso, TX. 79907

8AM-5PM (M-F)

JOB SUMMARY:

Under direct supervision, serves as an information and resource representative assisting customers in using and navigating available services at Workforce Solutions Borderplex Centers.   This position is grant funded. Continuation of position is contingent upon the availability of grant funds

• Regular attendance at Employer's place of business and/or during particular hours, as assigned, is an essential function of this position.  Employee must comply with and follow YWCA’s attendance policy at all times, unless a reasonable accommodation is requested and granted, as required by law. 

• Explains program services and policies and makes referrals to agency programs, other state agencies, and community resources as appropriate.

• Be knowledgeable and able to articulate Workforce Solutions Borderplex programs to workforce center customers.

• Serve as a workforce center contact person for the Family Centered Employment program.

• Retrieve Family Centered Employment referrals from workforce center partners and outreach customers who are referred.   

• Outreach Child Care Services customers who are on “activity search” due to loss of employment or cessation of a training or education program.

• Assist customers in accessing resources to secure employment, training or other supportive services.

• Provide basic information and direct customers to services in an appropriate, warm-handling manner. 

• Assist customers in completing the Core Score assessment tool and registering in Work In Texas

• Promote the benefits and scope of services available by making customer referrals to appropriate workshops, assessments and internal programs.

• Provide customers with up-to-date information on schedule of workshops, orientations, and regional activities. 

• Assures high-quality customer service to customers and workforce center partners.  Resolve customer service issues.  If necessary, seek assistance of assistant supervisor, supervisor, Associate Administrator, or Administrator.

• Assures that all client information, data and files are kept confidential and secure.

• Where appropriate, provide consumer education on childcare choices to customers seeking supportive services of childcare assistance.  Including those who are not receiving services.

• Participates in informational events as assigned.

JOB QUALIFICATIONS:

• High School graduate, associate degree preferred.

• Three (3) years general office experience or experience in the service industry (15 college credits may be substituted for each one year of experience); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

• Good math skills required.

• Excellent verbal communication skills required, including telephone and conversational skills.

• Excellent written skills required, with basic knowledge of letter formats and grammar.

• Excellent interpersonal skills required, with ability to deal with clients tactfully and courteously.

• Must be well organized and be able to work under pressure.

• Must be able to make sound judgments.

• Must be familiar with the operation of personal computer and have knowledge of MS Office software.

• Bilingual abilities in English/Spanish preferred.

• Must have access to vehicle and possess valid driver’s license and sufficient liability insurance and be able to drive to multiple locations all or part of any work shift.

ANTICIPATED BENEFITS:
YWCA Membership and Program Discounts
Basic Life Insurance, Retirement
Medical, Dental and Vision