What are the responsibilities and job description for the Shelter Navigator II position at YWCA Dayton?
Company Description YWCA Dayton is a nonprofit organization in Dayton, Ohio, founded in 1870 with a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. The organization has long provided safety, hope, and new beginnings for residents of Dayton and Montgomery County during challenging times. YWCA Dayton operates the only domestic violence shelters in Montgomery County and offers a comprehensive range of supportive services. These include affordable housing programs, teen services such as prevention education and Girls Inc, and professional services like case management, counseling, crisis intervention, advocacy, and economic empowerment programs. Team members join a mission-driven organization committed to equity, safety, and long-term community impact.
Role Description The Shelter Navigator II is a full-time, on-site role located in Dayton, OH, providing direct support and guidance to shelter residents. This role coordinates intake and orientation, helps residents understand shelter policies, and supports individuals in developing safety plans and short-term goals. The Shelter Navigator II connects residents to internal services and external community resources, including housing, legal assistance, employment, and healthcare. Daily duties include documentation and case notes, assistance with service referrals, facilitation of life-skills or support groups as needed, and collaboration with case managers and clinical staff to ensure continuity of care. The role also helps maintain a safe, trauma-informed shelter environment, responds to crises in accordance with agency procedures, and participates in team meetings, trainings, and program improvement efforts.
Qualifications
- Experience in social services, shelter work, or related fields, including direct client support and crisis response.
- Strong skills in trauma-informed care, empathetic communication, and conflict de-escalation.
- Ability to coordinate referrals, navigate community resources, and support residents in goal setting and follow-through.
- Proficient in documentation, basic computer use, and maintaining confidential records in compliance with agency policies.
- Understanding of issues related to domestic violence, housing instability, and economic empowerment.
- Ability to work collaboratively in a team environment and build respectful, nonjudgmental relationships with diverse populations.
- High school diploma or equivalent required; associate or bachelor’s degree in social work, psychology, or a related field preferred.
- Availability to work a consistent full-time schedule, which may include evenings, weekends, or holidays depending on program needs.
- Commitment to YWCA Dayton’s mission and values, including racial equity and gender equity.
- Valid driver’s license and reliable transportation preferred; prior experience in a shelter or residential setting is a plus.