What are the responsibilities and job description for the Air Freight Forwarding Manager- Exports position at Yusen Logistics?
Overview:
The AFF Manager - Export position directs and oversees daily air export operations at the branch level, ensuring processes are compliant, efficient, and financial performance. This role supports both tactical execution and strategic development across customs services, branch procedures, vendor negotiations, and client onboarding. The role collaborates directly with branch leadership, sales teams, and GHQ-ARM members to drive innovation and profitability in AFF.
Responsibilities:
Environmental Demands
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required
Benefits
About Yusen Logistics (Americas)
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
Salary Range: $82,936-$135,577
The AFF Manager - Export position directs and oversees daily air export operations at the branch level, ensuring processes are compliant, efficient, and financial performance. This role supports both tactical execution and strategic development across customs services, branch procedures, vendor negotiations, and client onboarding. The role collaborates directly with branch leadership, sales teams, and GHQ-ARM members to drive innovation and profitability in AFF.
- Supervise day-to-day air export operations, ensuring timely, accurate, safe, and compliant processing of shipments—including special handling, DG, oversized, and time-critical cargo.
- Oversee all Dangerous Goods (DG) compliance for export shipments, ensuring proper classification, packaging, documentation, acceptance checks, and staff training per IATA and federal regulations.
- Act as the escalation point for DG-related issues and ensure DG-certified staff are scheduled appropriately to support operational needs.
- Coordinate closely with Brokerage teams when export documentation or clearance intersects with inbound workflows to prevent delays and maintain regulatory consistency.
- Maintain strict adherence to U.S. and international export regulations, TSA requirements, carrier rules, DG regulations, and internal compliance standards.
- Develop, execute, and maintain audit programs, SOPs, DG handling procedures, and process controls to support consistent, compliant operations.
- Monitor performance against KPIs, providing hands-on coaching, training, and performance management for Export, Gateway, and Customer Service staff.
- Partner with Air Export, Gateway, and Customer Service teams to streamline communication, improve workflow efficiency, and strengthen customer experience.
- Oversee creation, maintenance, and continuous improvement of customer-specific export and DG procedures, with special attention during onboarding and process transitions.
- Lead the customer service function for export operations, ensuring prompt, accurate communication, proactive problem-solving, and timely updates for bookings, milestones, and exceptions.
- Manage escalations related to service issues, DG concerns, customer inquiries, and service failures, providing resolution and communication to internal and external stakeholders.
- Collaborate with carriers, vendors, and service partners to ensure service reliability, DG handling capabilities, and cost effectiveness.
- Support RFQs, new business development, and customer growth, providing export and DG expertise to strengthen proposals and operational solutions.
- Work closely with Sales and Branch Management to ensure customer expectations, SLAs, and service levels are consistently met or exceeded.
- Liaise across business units and headquarters to optimize export capacity, space allocation, DG movement planning, cost structures, and network efficiency.
- Track, analyze, and report export KPIs, customer service metrics, DG compliance data, and overall performance results, ensuring targets are met.
- Oversee shipment accounting, including vendor payables, customer billing, receivables, profitability reporting, and margin analysis.
- Support pricing strategies and rate discussions with carriers and 3PL partners, including DG-related surcharges and service considerations.
- Direct claims management, ensuring timely reporting, accurate documentation, customer communication, and root-cause follow-up.
- Manage and develop Export, Gateway, and Customer Service leaders, including hiring, coaching, training, and performance evaluation.
- Ensure all supervisory activities comply with organizational policy, TSA and IATA DG regulations, labor laws, and industry standards.
- Serve as the primary escalation point for operational emergencies, DG issues, service disruptions, and strategic decision-making.
- Foster strong relationships with internal teams, customers, carriers, and vendors to support operational continuity, customer satisfaction, and long-term business success.
- Bachelor’s degree preferred; equivalent combination of education and experience will be considered.
- 5 years of experience in international freight forwarding/gateway/Logistics, including 4 years in a management role.
- An equivalent combination of education and experience may be considered.
- Must possess excellent customer service skills or sales skills with the ability to grasp extensive knowledge while dealing with a variety of people.
- Strong knowledge of international freight forwarding business.
- Must have organizational and time management skills.
- Ability to organize and manage multiple priorities.
- Must have strong intention to involve problem solving.
- Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Maintain regular and punctual attendance.
- Prolonged sitting at a desk or computer terminal
- Frequent use of hands and fingers for typing, filing, and handling documents
- Occasional lifting of light items (up to 25 lbs), such as office supplies or mail
- Visual acuity for reading and computer work
- Walking short distances within the office or building
- May require use of personal protective equipment (PPE) in certain environments.
Environmental Demands
- Hybrid work schedule remote and in-office settings.
- Office environment - confined workspace or cubicle includes moderate noise (phones, printers, conversations)
- Remote workspace should have internet connectivity, be quiet, secure, and ergonomic .
- Requires ability to adapt to changing priorities and multitask in a dynamic environment.
- Frequently communicates with coworkers and clients to exchange accurate information.
- In-office presence may be required on scheduled days or for specific events, meetings, or team activities.
- May involve travel or off-site meetings up to 5% of the time.
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required
Benefits
Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Standard 10 days PTO
- Eligible for bonus plan
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
Salary : $82,936 - $135,577