What are the responsibilities and job description for the Front Desk Agent - Lennox Hotel Miami Beach position at Yurbban Hospitality Group?
About Yurbban Hospitality Group
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.
We're looking for a Front Office Agent for Lennox Hotel Miami Beach! Someone with strong communication skills, a service-oriented mindset, and the ability to solve issues quickly while delivering an excellent guest experience.
Responsibilities
FLSA Classification: Hourly non-exempt position, with benefits according to the company handbook.
What We Offer
Join Yurbban Hospitality Group!
At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.
Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.
Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.
We're looking for a Front Office Agent for Lennox Hotel Miami Beach! Someone with strong communication skills, a service-oriented mindset, and the ability to solve issues quickly while delivering an excellent guest experience.
Responsibilities
- Manage Front Office operations such as check-in, check-out, guest care, cashier operations, and assistance according to Yurbban Hospitality Group policies and procedures.
- Respond promptly and professionally to guest inquiries received through automated messaging systems, phone calls, and email.
- Provide remote assistance with check-in, check-out, payment issues, reservation platforms and general guest questions.
- Provide in-person support at the property when required, including guest assistance, basic troubleshooting, or coordination with on-site vendors.
- Escalate technical or operational issues to the appropriate internal teams when needed.
- Maintain accurate records of guest interactions, actions taken, and resolutions.
- Verify guest identity when required before providing access information or sensitive details.
- Identify recurring issues and report system or operational trends for improvement.
- Collaborate with Operations, Maintenance, and other departments to coordinate on-site assistance or intervention.
- Monitor surveillance equipment, respond to alarms and emergencies, control access to buildings, and provide assistance to guests, employees, and visitors when needed.
- Remain calm, alert, and solution-oriented, especially during emergency situations or high-pressure moments.
- Professional level of English and good Spanish required. A third language will be highly valued.
- Minimum of 1 years of experience in the hospitality industry.
- Strong communication skills and the ability to provide clear, accurate, and positive guest service.
- Ability to multitask, prioritize urgent matters, and work in a fast-paced environment with high attention to detail.
- Ability to work independently while also collaborating with other teams and departments.
- Positive, friendly, and service-driven attitude.
- Availability to work varying schedules according to the needs of the hospitality business.
- Ability to stand or walk during a minimum eight-hour shift and respond quickly to different operational situations.
FLSA Classification: Hourly non-exempt position, with benefits according to the company handbook.
What We Offer
- Salary according to position and experience.
- Career growth opportunities within a fast-expanding group.
- Continuous training through Yurbban Academy.
- A workplace where professionalism and a great atmosphere go hand in hand.
- Quarterly afterworks and teambuilding activities.
- Paid time off, paid holidays, and your birthday off
- Discounts on national and international stays for you, your family, and friends.
- Discounts on wellness and gyms.
- Health and retirement benefits according to company policy.
Join Yurbban Hospitality Group!