What are the responsibilities and job description for the Area Coach position at Yum!?
About the Job:
As an Area Coach, you'll be at the helm of 4-7 dynamic corporate locations, driving success across restaurants with total sales averaging $10-$12M . You'll lead the charge in operational excellence, empowering and supporting Restaurant Managers through impactful training and coaching. Your role involves setting ambitious goals, tackling challenges head-on, and enhancing processes to set new standards for our brand. With a strong focus on people, you'll inspire and motivate Unit Level Management and their teams, ensuring recognition and mentorship are key parts of your leadership approach.
The Day-to-Day:
- Lead and support Restaurant General Managers to ensure customer satisfaction, achieve sales goals, and meet profit targets.
- Work with managers to reach flow-thru objectives, use reports to spot opportunities, and enforce operational procedures.
- Coach and train managers at all levels, support national training initiatives, and oversee new employee orientation.
- Maintain and optimize management staffing levels, anticipate staffing needs based on sales/seasonal trends and participate in hiring and firing decisions.
- Uphold the highest standards of OSHA, health and safety codes, and company safety policies.
- Drive recognition and motivation across the market.
- Address Employee Relations (ER) issues proactively, providing assistance as needed.
- Resolve chronic Repair & Maintenance (R&M) issues, identify trends, and work with R&M Business Partners.
Is This You?
- 3-5 years of high-sales volume operational management experience in a Fortune 500 environment; 4-year degree preferred.
- Proven track record in selecting, coaching, and developing managerial employees.
- Proficient in business math, accounting, and analytical/decision-making skills.
- Strong communication, interpersonal, and conflict resolution skills.
- Demonstrated ability to enhance customer satisfaction, financial performance, and employee satisfaction.
- Exceptional team-building abilities.
- Flexibility to work varied hours and spend at least 30 hours a week in restaurants.
Internal Promotion Qualifications
- Current Taco Bell employee with success in high sales volume, or equivalent ops management experience in Fortune 500 environments
- Consistent avg. supreme score A & B
- No underperforming stores (Supreme score C or F)
- Evidence of successful coverage of area while ACs are on leave
- Served as a mentor to potential and new RGMs
- Successful or higher mid and year end performance appraisal ratings for minimum two cycles
Work-Hard, Play-Hard:
- Competitive starting salary with bonus plan
- Day 1-comprehensive medical and dental including prescription drug benefits and 100% preventive care
- 4 weeks of vacation per year plus holidays
- Tuition reimbursement and education benefits
- Discounts for life’s adventures (ex: theme parks, wireless plans, etc.)
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Healthcare and dependent care flexible spending accounts
- Opportunities to support the Taco Bell Foundation’s educational initiatives and programs.
- Discounts, free food, swag and… honestly, too many good benefits to name