What are the responsibilities and job description for the Area Coach, Saucy! by KFC - Orlando, FL position at Yum! Brands?
About The Job:
At Saucy! by KFC, we’re redefining the fast-casual dining experience with bold flavors, high-energy service, and operational excellence. As a Saucy! Area Coach, you’ll be the link between our restaurant leadership teams and senior operations leadership—driving performance, building culture, and ensuring every Saucy! location in your market runs like a well-sauced machine.
You’ll coach and develop Saucy! Experience Directors (SEDs), partner with cross-functional leaders, and hold the line on execution, profitability, and guest experience. Your mission: grow people, grow sales, protect profitability, and make every guest’s visit unforgettable.
Your Day-to-day Mission:
Driving Multi-Unit Excellence
In this role, you will manage and inspire 8-10 Saucy! Experience Directors (SED) within your assigned market. You’ll work in close partnership with cross-functional leaders, including:
Experience & Education
At Saucy! by KFC, we’re redefining the fast-casual dining experience with bold flavors, high-energy service, and operational excellence. As a Saucy! Area Coach, you’ll be the link between our restaurant leadership teams and senior operations leadership—driving performance, building culture, and ensuring every Saucy! location in your market runs like a well-sauced machine.
You’ll coach and develop Saucy! Experience Directors (SEDs), partner with cross-functional leaders, and hold the line on execution, profitability, and guest experience. Your mission: grow people, grow sales, protect profitability, and make every guest’s visit unforgettable.
Your Day-to-day Mission:
Driving Multi-Unit Excellence
- Lead 8-10 restaurants in your assigned market, ensuring peak performance in sales, profitability, and operational execution.
- Create and deliver market action plans that align with brand goals and drive measurable results.
- Execute new product launches, system rollouts, and operational initiatives flawlessly across your market.
- Monitor key metrics (sales, labor, COGS, guest experience, speed of service) and coach teams to exceed targets.
- Hire, develop, and inspire high-performing SEDs who can build winning teams in their restaurants.
- Foster a culture of inclusion, recognition, and accountability across all locations.
- Conduct regular in-market visits to assess performance, deliver coaching, and celebrate wins.
- Identify future leaders and create development plans to fuel Saucy!’s growth.
- Protect the brand by ensuring all restaurants meet or exceed food safety, cleanliness, and service standards.
- Champion guest-obsessed behaviors—turning great visits into repeat visits.
- Lead by example, modeling Saucy!’s service values every time you’re in a restaurant.
- Partner with SEDs to understand and act on P&L drivers—maximizing sales while controlling costs.
- Support accurate forecasting, scheduling, and inventory management across all locations.
- Identify and resolve performance gaps quickly to protect market profitability.
- Ensure market-level decisions align with company goals and long-term growth strategies.
In this role, you will manage and inspire 8-10 Saucy! Experience Directors (SED) within your assigned market. You’ll work in close partnership with cross-functional leaders, including:
- Field Operations & Training – to ensure brand standards and readiness across all locations.
- Marketing – to execute local and national campaigns that drive traffic and awareness.
- IT & Digital – to support technology adoption and operational systems.
- Finance – to review and act on P&L performance and budgeting needs.
- HR/People & Culture – to recruit, develop, and retain top talent.
- Facilities & R&M – to resolve repair and maintenance issues quickly and cost-effectively.
- Food Safety & Quality Assurance – to uphold the highest standards in food handling, sanitation, and compliance.
- Food Innovation – to execute menu innovation, new product rollouts, and culinary standards in-market.
- Supply Chain – to ensure consistent availability of ingredients, packaging, and supplies for uninterrupted operations.
Experience & Education
- 5–7 years in restaurant operations, including 3 years in multi-unit leadership preferred.
- Proved track record of developing leaders and improving operational performance.
- Strong P&L management and business acumen.
- Bachelor’s degree preferred; equivalent experience considered.
- Leader of Leaders – You inspire SEDs to bring their A-game every day and deliver exceptional results.
- Strategic Driver – You can see the big picture while executing the details that matter.
- People-First Mindset – You believe great results start from great teams.
- Analytical & Action-Oriented – You know your numbers and move fast to close performance gaps.
- Culture Builder – You set the tone for energy, recognition, and accountability in every restaurant.
- Bold decision making, relentless in your standards, and passion for growth.
- Comfortable in a fast-paced, high-change environment with ambitious goals.
- All-in on building the best restaurant teams in the business.
- Work-hard, play-hard: Saucy! by KFC is proud to offer industry-leading benefits to our talent…
- Competitive Salary Bonus Eligibility
- 4 Weeks’ Vacation Additional PTO
- 401K with 6% Match
- Comprehensive Medical, Dental & Vision Benefits
- Career Growth & Leadership Development
- Discounts on vehicles, phones, gym memberships, and more!
- Must be employed with Saucy! By KFC or Yum Brands for a total of 12 months
- Must have alerted your coach and HRBP of your interest in applying
- Must be in good standing in your current role (incl. performance improvement plan) and have received a “Success” rating or better on your most recent performance review
- Must meet the minimum requirements of the role
