Overnight Residential Services Manager (55627)

At YSS, we believe healing happens when young people feel safe, supported, and seen. We’re looking for a steady, compassionate leader to step into the Residential Overnight Manager role at Ember Campus—someone who can bring calm to the overnight hours, keep systems running strong, and show up for youth and staff when it matters most.

This isn’t just overnight operations. It’s leading a team that helps young people in crisis find stability, structure, and hope. You’ll oversee residential programming during the quiet hours, support and develop staff, and ensure the campus remains safe, compliant, and trauma-informed.

Working alongside the Campus Director, clinical, medical, and direct care teams, you’ll help hold the line—making sure youth can rest, recover, and rebuild in an environment grounded in dignity, consistency, and care.

If you’re the kind of leader who brings steadiness to chaos and heart to structure, this is your lane.

What You'll Do...

• Lead and support overnight staff through hiring, training, scheduling, and performance feedback—because people do their best work when they feel supported, not micromanaged.
• Ensure residential care standards and licensing requirements (IDPH, HHS, DIA, CARF, etc.) are met with consistency and care.
• Oversee documentation and records, maintaining confidentiality and compliance without losing the human side of the work.
• Coordinate medical services, support accurate medication management, and collaborate closely with clinical teams.
• Manage overnight facilities needs, budgets, and expenses to keep the campus running safely and smoothly.
• Maintain a clean, safe, and welcoming environment for youth and staff.
• Conduct safety drills (fire, tornado) so everyone knows what to do when things get stressful or unpredictable.

This is not a complete list of the responsibilities of this position. Duties may change at any time.

Who You Are...

You're the kind of person others look to when things get tough. You remain calm in high-pressure situations, build strong relationships through trust and respect, and approach every interaction with compassion and professionalism. You believe that safety, connection, and consistency can make a meaningful difference in a young person's life.

What We Provide...

We invest in people—because when you thrive, so do the communities we serve. At YSS, you’ll find meaningful work, strong support, and benefits designed for real life.

Supportive Culture & Work Environment

• Supportive leadership team and mission-driven culture
• Flexibility and autonomy in a collaborative environment
• Employee Assistance Program (EAP) for all employees

Health & Wellness Benefits

• Comprehensive health insurance
• Voluntary dental and vision insurance
• Life insurance and long-term disability coverage
• Supplemental accident, critical illness, and hospital indemnity insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA) options
• Flu shots and mental health support resources
• Paid membership to the Athletic Club of Ames

Time Off & Work-Life Balance

• Generous paid time off (4 weeks PTO)
• Paid holidays, including a birthday holiday
• Volunteer time off

Financial & Retirement Benefits

• Competitive salary
• Supplemental compensation award
• 403(b) retirement savings plan

Professional & Career Support

• Professional liability insurance coverage
• Public Service Loan Forgiveness (PSLF) qualified employer

We want to create a world where youth are valued and empowered to stand strong. To do this, we ask our staff to embrace YSS core values - Commitment, Collaboration, Compassion, Innovation, Integrity, and a “Can Do” Spirit.

Required Qualifications - MUST HAVES:

• Bachelor’s in a human services related field * and three (3) years experience, which includes direct employee supervision and residential facility management.
  • OR
• Seven (7) years of experience, which includes direct employee supervision and residential facility management.
  • PLUS
• A deep understanding of substance use and substance use disorders, the needs of youth facing substance use and dependency, the intervention strategies available to address these needs, child and youth development, basic individual and group counseling dynamics, and trauma-informed care.
• Travel, including transporting clients, is required for this position. For YSS insurance purposes, you must:
  • be 21 years of age,
  • have a current, valid, state-issued, driver’s license, and
  • have a clean driving record.  

Preferred Qualifications - SHOULD HAVES:

• Leads by example, acting as a role model for residents, demonstrating honesty, ethical behavior, and guiding them through their recovery journey.
• Patient and calm under pressure, able to think critically and solve problems in challenging or unexpected situations.
• Is committed to displaying good judgement, maintaining client confidentiality, and establishing appropriate boundaries.
• Able to mediate conflicts, de-escalate tense situations, and promote healthy communication. 
• Skilled in verbal and non-verbal communication, with strong observation, listening, speaking, and writing abilities.
• Proficient in basic computer skills, navigating multiple systems, and operating in a Microsoft Windows environment. 
• Demonstrates genuine empathy, compassion, and a strong commitment to the well-being and success of others.

The IDEAL Candidate

• Is dependable, self-motivated, and great at taking initiative
• Is rooted in purpose and driven by equity, inclusion, and positive social impact.
• Brings humility, respect, and cultural awareness to every interaction.
• Speaks a second language (especially one spoken in our communities).

We Celebrate Your Story...

Have you navigated recovery from addiction, mental health challenges, trauma, or housing instability? Your lived experience offers a unique, compassionate perspective that can inspire real change. By sharing your story and serving as a role model or mentor, you can make a meaningful impact in the lives of youth and families. Your journey matters. If you’re ready to use it to uplift and empower others, we warmly encourage you to apply.

Who We Are...

We’re YSS—one of Iowa’s largest and longest-standing nonprofits dedicated to putting kids first. Our mission is simple but powerful: spark hope, create opportunity, and help young people thrive.

• From life-changing programs to a new 50-acre recovery campus, we’re expanding fast and thinking big. Learn more at yss.org.
• We value the unique backgrounds, identities, and experiences each team member brings. As an Equal Opportunity Employer, we’re committed to building a respectful, inclusive, and supportive workplace where everyone can grow and succeed.
• YSS is a nicotine-free workplace.

Stay Connected...

We communicate with applicants via email - straight from our Paycom system address: systemmessage@paycomonline.com. Please check your inbox regularly (and your spam/junk folder just in case). If the message does end up in spam/junk, make sure to add systemmessage@paycomonline.com to your list of safe senders. We may also send you texts if you give us that permission when you apply. Questions? Reach us anytime at yss@yss.org

Our Hiring Process - Here’s What to Expect...

• Apply – Submit your application at yss.org/ysscareers
• Assessment – We review your skills and experience
• Interview – Phone, video, or in-person conversation
• References – We’ll connect with 3 professional references
• Screening – Background check, driving record check, and license verification if required
• Offer – If it’s a match, you’ll receive a formal offer through Paycom