What are the responsibilities and job description for the Patient Registration Specialist position at YSLETA DEL SUR PUEBLO and Careers?
POSITION SUMMARY:
The Patient Registration Specialist is the first point of contact for patients and visitors in a dynamic, multi-service clinical setting. This role is crucial in creating a positive patient experience and ensuring operational efficiency by supporting access to Primary Care, Dental, Optometry, Lab, Public Health Department, Pharmacy vaccine, and Purchased/Referred Care (PRC) department.
ESSENTIAL FUNCTIONS:
- Welcomes and assists patients and visitors in a professional and culturally sensitive manner, enhancing access to services and patient satisfaction;
- Coordinates patient access and registration functions for all clinical and program services;
- Accurately enters and maintains patient demographic, insurance and scheduling data in RPMS, Moonwalk and Vista Imaging Systems;
- Verifies insurance coverage and assists patients with Primary Care Provider assignments and completion of coordination of benefits using appropriate portals;
- Determine the priority of patients’ needs to identify when immediate appointments are necessary or when patients can be accommodated within the current schedule;
- Manages provider schedule adjustments and communicates appointment changes to patients for continuity of care;
- Monitors and acts on the no-show list to reschedule missed appointments to maintain service efficiency;
- Responsible for patient check-in and check-out processes for clinical services ensuring a seamless experience across all service areas;
- Supports front desk operations, including document scanning, call handling, and mail distribution;
- Collects patient co-payments, provides receipts, and ensures accurate and secure processing of transactions in accordance with clinic policies;
- Assists patients with the completion of registration packets, medical and dental history forms and insurance documentation ensuring accuracy and completeness;
- Serves as a communication hub for the facility, managing after-hours messages and distributing relevant information to appropriate departments;
- Maintains reception area clean, safe, and welcoming;
- Provides logistical support for special activities and events such as health fairs, community outreach events and emergency preparedness;
- Other position related duties as required and assigned.
MINIMUM REQUIREMENTS:
High School diploma or its equivalent, GED and one (1) year related work experience; or certificate from technical school in medical field and six months related work experience; or equivalent education and experience; Must have a valid Texas Driver’s License and be insurable; Must be able to successfully pass a post-offer drug screen and criminal history background check.
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of principles and processes for providing customer and personal services; Knowledge of administrative and clerical procedures and systems such as word processing, file and records management, and other office procedures and medical terminology and health care terminology; Knowledge of HIPAA and ability to ensures all activities comply with regulations and tribal confidentiality standards; ability to be professional and manage multiple calls; Ability to establish and maintain a medical filing system; Ability to communicate effectively in writing and orally; Must handle time wisely; Knowledge of programs and services provided at HHS; Knowledge of Microsoft Office Applications; Proficient with database systems and data entry; Knowledge of standard office equipment; Ability to work a multi-line telephone system; Ability to maintain and safeguard confidential information; Must be culturally sensitive to Native American populations;
PHYSICAL REQUIREMENTS:
While performing the essential functions of this position, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision, peripheral vision and ability to adjust focus.
This description is a summary of principle responsibilities and is not intended to include all duties which may be assigned.
Salary : $15 - $24