What are the responsibilities and job description for the IT Help Desk Support position at Yrefy, LLC?
Position Overview
We are seeking a skilled IT Support Specialist to provide technical support and maintain our Microsoft 365 and Azure-based IT infrastructure. This role combines hands-on user support with system administration responsibilities, bridging help desk functions and advanced technical operations.
Key Responsibilities
User Support & Help Desk
- Provide tier 1 and tier 2 technical support to end users via phone, email, and in-person
- Troubleshoot hardware and software issues including desktops, laptops, mobile devices, and
- peripherals
- Resolve user account issues, password resets, and access permissions
- Document and track support tickets using ticketing system
- Escalate complex issues to senior IT staff when appropriate
Microsoft 365 Administration
- Manage user accounts, licensing, and permissions in Microsoft 365 admin center
- Support Exchange Online, SharePoint, Teams, and OneDrive for Business
- Configure and troubleshoot Outlook, Teams, and other M365 applications
- Assist with email migration and mailbox management
- Monitor M365 service health and communicate outages to users
System Administration
- Perform basic Intune user and group management
- Deploy, configure, and maintain Windows workstations and software using autopilot.
- Manage group policies and security settings
- Assist with printer setup and network connectivity issues
- Maintain IT inventory and asset management systems
- Support backup and recovery operations
Security & Compliance
- Implement and maintain endpoint security solutions
- Assist with security awareness training and policy enforcement
- Monitor for security incidents and assist with remediation
- Support compliance requirements and audit processes.
Required Qualifications
- 1-3 years of experience in IT support or help desk environment
- Strong knowledge of Windows 10/11 operating systems
- Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
- Understanding of Intune/Entra and basic networking concepts
- Excellent troubleshooting and problem-solving skills
- Strong communication skills and customer service orientation
- Ability to work independently and manage multiple priorities
Preferred Qualifications (Good to Have)
- Experience with Microsoft Azure services and administration
- CompTIA A certification or equivalent technical certification
- Knowledge of PowerShell scripting
- Experience with mobile device management (MDM/Intune)
- Familiarity with ITIL service management principles
- Previous experience in a hybrid cloud environment
Technical Skills
- Microsoft 365 Admin Center
- Intune/Entra fundamentals
- Basic networking (TCP/IP, DNS, DHCP)
- Remote desktop and support tools
- Antivirus and endpoint protection solutions
What We Offer
- What We Offer
- Competitive salary and benefits package
- Professional development opportunities and training
- Collaborative work environment
- Opportunity to grow into senior technical roles
- Flexible work arrangements
Physical Requirements
- Ability to lift and move computer equipment up to 50 pounds