Retail Representative - Thrift Shop

Established in 1965, we're celebrating over 60 years of dedication!

Youth Homes is Contra Costa’s leading provider of trauma-informed programs for foster youth. We focus on empowering current and former foster youth, young adults with complex behavioral health challenges, and under-resourced children at risk of entering the foster care system.

JOIN OUR TEAM, BE THE DIFFERENCE!

The Youth Homes Thrift Shop is a vibrant community hub. We sell secondhand items to raise funds for programs and services for youth and young adults receiving Medi-Cal benefits in Contra Costa County.

We currently seek a part-time Retail Representative for our Thrift Shop who will be responsible for making sales, ensuring excellent service to customers, and sharing the mission of Youth Homes. This role provides a springboard into a retail profession and will enable you to develop and hone your retail skills, while working in an environment that fosters growth, creativity, and learning.

The starting pay rate is $17.58 - $18.08 per hour (based on knowledge, skills, and abilities), working up to 25 hours a week. This position requires regular weekend hours: Saturday's: 9:45am - 5:30pm and Sunday's: 1:00pm - 6:00pm.

Key Responsibilities:

Point of Sale Management

• Correctly operate the point-of-sale software program.
• Accurately open and close the register.
• Handle cash, credit and other transactions accurately and efficiently.

Customer Service

• Welcome and greet customers and provide a friendly and welcoming atmosphere.
• Determine customer needs, recommend products, and upsell items.
• Answers questions related to merchandise, selecting and suggesting options suitable for the customer’s needs.
• Recommend the shop loyalty program to customers.
• Ensure round up donations are collected.
• Answer questions related to the mission of Youth Homes and the mission of the shop.
• Stay up to date and maintain an excellent working knowledge of current promotions and sales, payments, and exchange policies.

Shop Presentation & Merchandising

• Ensure the store always remains clean and presentable by regular dusting, cleaning, vacuuming and cleaning windows as needed.
• Ensure racks and rounders are neatly organized by color/size and category.
• Dress mannequins and ensure merchandise is highlighted to inspire purchases
• Return items from fitting rooms to the sale floor promptly and in the correct location.

Meetings and Communication

• Attend occasional staff meetings or training sessions as needed.
• Communicate through the cashier group chat to ensure clear and consistent communication.

Knowledge, Skills, and Abilities

• Excellent communication skills, verbal and written.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to operate and learn the store’s point of sale (POS) system.
• Enthusiasm for the thrifting culture
• Mission driven and eagerness to make a difference

Preferred Qualifications

• Previous retail experience
• Biligual (Spanish/English)

Qualifications:

• High school diploma or equivalent.
• Previous experience in a retail or cashier position, preferably in a thrift shop or similar environment.
• Proficiency with point-of-sale systems and the ability to troubleshoot and resolve software issues.
• Excellent customer service skills with a friendly and positive attitude.
• Good organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.