Product Owner, CRM and Systems Transformation

About the Position

The Product Owner, CRM and Systems Transformation is a key cross-functional leader responsible for helping YFU USA successfully manage, optimize, and adopt its evolving systems environment. This role will serve as the primary internal owner of business-side system transformation, with a strong focus on HubSpot, the transition from legacy systems, and alignment with a new global office platform under development for the YFU network.

This individual will ensure that YFU USA's operational needs are clearly defined, represented, and met as systems are implemented and refined. The Product Owner will lead internal business process design, support data quality and governance, develop documentation and training materials, conduct staff training, guide user adoption, and help ensure organizational accountability for consistent and effective system use.

This role is ideal for a highly organized, tech-savvy, and mission-driven professional who can bridge systems, people, and process. The position reports directly to the National Director and CEO and works closely with internal stakeholders across departments. This is a remote or hybrid position. YFU USA's office is located in Saginaw, Michigan.

Responsibilities

• Serve as YFU USA's primary business-side owner for CRM and systems transformation initiatives, with a focus on HubSpot and alignment with the new YFU global office platform.
• Represent YFU USA's operational needs in the design, configuration, rollout, and refinement of new systems and workflows.
• Lead business process mapping, redesign, and continuous improvement to support organizational efficiency, consistency, and adoption.
• Manage the transition from legacy systems to new platforms, helping ensure continuity, clarity, and minimal disruption to operations.
• Own system-related documentation, including SOPs, user guides, training materials, and internal policies governing system use.
• Develop and deliver staff training on new systems, workflows, expectations, and best practices.
• Support change management across the organization by promoting adoption, reinforcing expectations, and helping staff successfully shift from old ways of working to new ones.
• Monitor and support staff use of systems to help ensure compliance with organizational expectations, data standards, and approved workflows.
• Establish and maintain data quality, governance, and reporting standards in collaboration with internal stakeholders.
• Oversee user acceptance testing and gather feedback from staff to improve system usability and performance.
• Build and manage dashboards, reporting tools, and process visibility measures that support operational decision-making and accountability.
• Partner with department leaders to identify needs, prioritize enhancements, and fine-tune systems and workflows over time.
• Coordinate closely with the YFU global office and other relevant stakeholders to help ensure YFU USA's needs are understood and incorporated appropriately.
• Support other systems, process improvement, and transformation initiatives as assigned.

Professional Qualifications

• Bachelor's degree required; degree in information systems, business administration, computer science, project management, data analytics, operations, or a related field preferred.
• Demonstrated experience with HubSpot required, CRM implementation, systems transition, or business systems ownership required.
• Demonstrated experience in staff training, change management, and user adoption required.
• Strong Microsoft 365 skills and strong understanding of CRM architecture, data mapping and migration, workflow automation, reporting and dashboards, and user acceptance testing.
• Proven ability to translate operational needs into practical system requirements, workflows, documentation, and training.
• Experience owning documentation such as SOPs, training guides, and internal system use policies.
• Experience supporting data quality, governance, and reporting standards.
• Strong project management and organizational skills, including the ability to manage multiple priorities and follow through on implementation details.
• Ability to work effectively across departments and build trust with internal stakeholders who have varying levels of comfort with technology and change.
• Strong written, verbal, presentation, and facilitation skills.
• Ability to combine strategic thinking with hands-on execution.
• High level of accountability, sound judgment, and attention to detail.
• Self-motivated and able to work independently in a remote or hybrid environment.
• Nonprofit experience preferred.
• International education or intercultural experience preferred.
• Minimal travel, if any, may be required.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Saginaw, MI 48603

Salary : $80,000 - $100,000