What are the responsibilities and job description for the IT Support Specialist 1 position at Youth Enrichment Services?
Description
BizzellUS is looking for a proactive and customer-oriented IT Support Specialist I to provide first-level IT support to end-users. In this role, you will troubleshoot technical issues, assist with system access, and ensure smooth IT operations. The ideal candidate has strong communication and problem-solving skills, a passion for technology, and the ability to provide efficient technical support while maintaining excellent customer service.
Job Type: Part-time
Key Responsibilities
BizzellUS is looking for a proactive and customer-oriented IT Support Specialist I to provide first-level IT support to end-users. In this role, you will troubleshoot technical issues, assist with system access, and ensure smooth IT operations. The ideal candidate has strong communication and problem-solving skills, a passion for technology, and the ability to provide efficient technical support while maintaining excellent customer service.
Job Type: Part-time
Key Responsibilities
- Provide prompt and accurate IT support to users via phone, email, and the helpdesk ticketing system.
- Troubleshoot and resolve hardware, software, and networking issues for end-users.
- Assist with account modifications, software installations, and basic network troubleshooting.
- Resolve common system access issues, including password resets and account lockouts.
- Configure and support Microsoft 365 applications, including email, OneDrive, and Teams.
- Assist with the setup and configuration of workstations, printers, and other peripherals.
- Maintain and update detailed records of support requests and resolutions in the ticketing system.
- Document common troubleshooting procedures and solutions to improve the efficiency of the helpdesk.
- Assist with hardware and software inventory management and equipment lifecycle tracking.
- Ensure a positive and professional relationship with end-users, providing a high level of customer satisfaction.
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- A minimum of 1 year of experience in IT helpdesk or technical support.
- Strong customer service skills, with the ability to communicate effectively with non-technical users.
- Basic understanding of computer hardware, operating systems (Windows, Mac), and software applications.
- Experience with remote troubleshooting tools and ticketing systems.
- Strong problem-solving skills and the ability to troubleshoot issues effectively.
- Ability to work independently and as part of a team.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
- Certification such as CompTIA A , ITIL, or similar is a plus but not required.