Case Manager Mentor

Description: The Case Management Mentor strengthens case management practice by modeling effective strategies, providing individualized coaching and guidance, and supporting the professional growth of case managers. This position plays a key role in improving staff confidence, performance, and retention while promoting quality services for children and families.

In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required training, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.

Essential Job Functions:

• Meet regularly with case manager trainees, either virtually or in person, to assess current needs, review goals, and evaluate the level of support provided by supervisors.


• Maintain regular communication with supervisors and lead agency training staff to identify trainee strengths, areas for growth, certification progress, and targeted strategies for improvement.


• Support timely case management certification by assisting with required paperwork, observations, and coordination with trainees, supervisors, and lead agency training staff.


• Follow up with administrative staff to ensure paperwork is submitted in a timely manner for equipment and FSFN access.


• Review case management documentation for completion, accuracy, and quality.


• Provide individual coaching and constructive feedback to case managers through field shadowing and one-on-one sessions that strengthen staff development, build confidence, and reinforce effective practice in safety planning, family assessments, home visits, family engagement, documentation, and other daily case management responsibilities.


• Solicit feedback from case managers, supervisors, and families served to assess staff support needs, engagement efforts, and service quality, and communicates relevant feedback to supervisors, program leadership, and quality improvement staff.


• Communicate staff training needs to program leadership and quality improvement staff and facilitates training as appropriate.


• Support staff recognition efforts and strategies to increase employee morale.


• Assist case managers with tracking mechanisms and workflow strategies to improve timely completion of tasks, document filing, data entry, and other key tasks.


• Help troubleshoot individual or team performance needs and recommends action plans for improvement.


• Carry a small caseload of no more than three cases. 


• Complete special projects and other duties as assigned. 

The above duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education & Experience: Bachelor’s degree, preferably in a human service-related field. 2 years’ experience required in child welfare. CWCM certification required.  Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.

Physical Requirements: Ability to travel regionally on a regular basis and statewide as needed; Ability to bend, lift and carry 30 pounds.

Knowledge, Skills & Abilities (KSAs):

• Ability to communicate effectively, verbally and in writing


• Ability to document timely in a clear, concise manner


• Must possess skills necessary to assess, interpret and deliver care-related information concerning the life-span development of children and families


• Must possess a positive attitude concerning all aspects of working in a challenging environment, including having significant patience and respect for children and families and being sensitive to cultural needs. 


• Functions as a mandatory reporter, ensuring child safety and protection


• Must possess demonstrated knowledge of community resources


• Must possess a valid Florida Driver’s License and be insurable by the Agency’s current insurance carrier


• Ability to arrive/report to work on time and ready to work


• Ability to abide by principles of EEO compliance and a workplace of dignity and respect


• Ability to work cooperatively in a group/team setting


• Ability to show respect to others 


• Ability to take guidance and direction from supervisors


• Ability to abide by core values and mission statement of the agency


• Proficiency in Microsoft Suites