What are the responsibilities and job description for the Customer Service Manager position at Your Home Sold Guaranteed Realty - Carol Royse Team?
We are looking for a highly organized and proactive Customer Service Manager to oversee and elevate the client experience across the entire customer journey — from new lead to closing and long-term follow-up.
In this role, you will be responsible for managing communication, tracking follow-ups, and ensuring every lead and client is properly nurtured at each stage of the pipeline. From the moment a new inquiry comes in, to active transactions, to maintaining lifelong relationships after closing, you will ensure a seamless, consistent, and high-level experience.
You will manage our CRM systems, monitor smart plans and automations, and hold team members accountable to service and communication standards — making sure no opportunity is missed and no client falls through the cracks.
This is an exciting opportunity to step into a core operational leadership role within a systems-driven company that is redefining real estate through automation, accountability, and world-class service. If you thrive in fast-paced environments, love building and optimizing systems, and take pride in delivering a 5-star experience at every stage, this role offers strong growth potential and the chance to build something truly scalable.
Salary : $70,000