What are the responsibilities and job description for the Bilingual Client Service Coordinator position at Your Choices Randolph?
General Description
The Client Services Coordinator (Bilingual) is primarily responsible for providing compassionate, client-centered support to individuals seeking services, offering coaching, education, and resources navigation in both English and Spanish. This role works closely with the Client Services Director to ensure high-quality care, effective programs delivery, and meaningful client engagement. The coordinator also supports volunteer involvement, develop and lead Spanish class curriculum, and administrative functions to enhance overall client services.
Reports to
The Client Service Director
Qualifications
- Be a committed Christian demonstrating a personal relationship with Jesus Christ as Savior and Lord.
- Exhibit strong commitment and dedication to the pro-life position and sexual purity.
- Agree with and be willing to uphold the Statement of Principle, Statement of Faith, Statement on Marriage/Gender & Sexuality, Statement on Final Authority on Matters of Belief & Conduct, as well as policies and procedures of Your Choices Randolph
- Must have two years of experience in a helping profession in a position requiring management experience or equivalent.
- Have experience in office operations and general management of an office.
- Detail-oriented.
- Exhibit excellent organizational skills, computer literacy, and editing capability.
- Proficient in Windows programs and windows operating system.
- Able to carry out responsibilities with minimal supervision.
- Respect and keep client information confidential.
- Required bilingual (Spanish and English) speaker.
Major Responsibilities
Administration
- Maintain monthly schedule for CS volunteers (options coaches, class facilitators, etc.)
- In cooperation with the CSD (client services director), complete data entry of client files in a timely manner and provide statistical information reports as requested by Executive Director
- Provide monthly client story for board review.
- Work with CSD on budget management upon request.
- Accept assignments not specifically delineated above as requested by the Executive Director
Client Services
- Provide options, coaching and other services for clients as requested by CSD in both English and Spanish
- Help maintain and update the referral resources and brochures for volunteers and client use in Collaboration with Circle of Care.
- Schedule appointments and greet clients.
- Collaborate with CSD in development and implementation of major projects/programs.
- Fatherhood oversight with help of Client Services Assistant
- Take responsibility for Spanish classes held in the evenings
- Prepare materials and provide support during classes
Training
- Assist in volunteer training as needed
- Collaborate with CSD to provide telephone training of staff to better interact with abortion-minded clients
- Attend continuing education seminars, conferences, and workshops directly related to the execution of client services responsibilities
Public Relations/Community
- Actively support the CSD, Executive Director and other staff members in ministry activities through administrative support and attendance at major events, including annual benefit
- Assist YCR staff with post-event responsibilities.
Pay: $17.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $17 - $22