VIOP Front Desk Administrative Assistant

Clear Behavioral Health is dedicated to supporting individuals facing mental health and substance use challenges through compassionate, holistic, and evidence-based care. We provide a full continuum of services, including detox, dual diagnosis treatment, residential and outpatient programs, and specialized mental health services, all delivered by a multidisciplinary team of experienced clinicians and support professionals. Our person-centered approach focuses on treating the whole individual, while empowering clients with the tools, structure, and support needed to achieve long-term recovery and lasting stability

Summary Of Position

The Administrative Assistant is the first point of contact for clients and visitors at our behavioral health clinic. This role is responsible for ensuring a welcoming and professional environment, efficiently managing front desk operations, and providing administrative support to clinical staff. The ideal candidate will demonstrate excellent customer service, organizational skills, and the ability to handle sensitive information with confidentiality.

Essential Responsibilities

Client Interaction:

• Greet clients, visitors, and staff warmly, ensuring a positive first impression.
• Answer and direct phone calls promptly and professionally.
• Assist clients with appointment scheduling, rescheduling, and cancellations.
• Provide information about clinic services and policies.
  
  

Administrative Duties

• Manage client check-in and check-out processes, including verifying insurance and collecting co-pays.
• Maintain and update client records accurately in the clinic's management system.
• Process and organize paperwork, including intake forms, insurance authorizations, and billing-related documents.
• Coordinate communication between clients and clinicians, ensuring smooth scheduling and follow-ups.
  
  

Office Management

• Monitor and maintain a clean and organized reception area.
• Manage inventory of office supplies and order as needed.
• Assist with faxing, copying, and scanning documents.
  
  

Confidentiality & Compliance

• Adhere to HIPAA regulations and maintain the confidentiality of all client records and information.
• Ensure all administrative processes comply with clinic policies and procedures.
• Other duties as assigned.
  
  

Education & Experience

• Front desk, 1 year experience required.
• Associated degree, preferred but not required.
• Experience working in the mental health field.
  
  

Required Skills/Abilities

• 1-3 years of experience in a similar role (Preferred).
• Excellent written and verbal communication skills.
• Proficiency in the use of office equipment.
• Ability to multi-task, and to prioritize and execute tasks in a fast-paced environment.
• Experience with Apple IOS systems.
• Strong organizational and project management skills.
• Computer competence (Microsoft Word, Excel).
  
  

Pay: $22.00 - $26.00 per hour

Schedule: Monday through Friday 830am-5pm.