Clinic Manager

Location: 2 NWS Clinics (West Lake Village / Encino)

Salary Range: $73,000 - $76,000 annually

Job Description

The Clinic Manager at Neuro Wellness Spa oversees the efficient and effective operations of two NWS clinics, ensuring high-quality patient care and adherence to clinical protocols. This role involves a diverse range of responsibilities including but not limited to:

• Clinical Protocols:
• Implementing and maintaining clinical protocols across both clinics.
• Oversight of site protocols including outreach to outside medical professionals, patient testimonials, patient recalls, mail/faxes management, power/internet/EHR outage protocol, data gathering/entry, signed/locked notes, TMS attendance
• Urgency and oversight of TMS referral pathway to facilitate clinical and operational excellence
• Reputation Management:
• Addressing and responding to patient complaints promptly and professionally.
• Coordinating with admins, TMS techs, physicians, and other staff to resolve issues reported by patients.
• Oversight of patient testimonial requests
• Staff Engagement:
• Assisting in the creation and implementation of training schedules and orientations for new hires.
• Mentoring, monitoring, and training new staff members.
• Enforcing dress code and professionalism standards
• Managing staff scheduling and identifying coverage for PTO requests and emergent absences. Report schedule changes to payroll including vacation requests, sick days, emergencies etc.
• Fully cross-trained as an admin and TMS Tech and able to provide coverage for emergent tech/office admin absences
• Quality Assurance:
• Conducting performance reviews of site staff
• Facilitating professional development opportunities for clinical staff.
• Ensuring compliance with clinical standards and monitoring the patient experience.
• Compliance:
• Maintaining clinic signage and practice management certifications as per compliance standards.
• Displaying practice management certifications as per compliance standards
• Ensuring adherence to federal and state laws and guidelines such as OSHA, CLIA, HIPAA, and FMLA.
• Oversight of staff licensures, CPR certifications, HIPAA compliance, and medical records management.
• Facilities Management:
• Monitoring clinic cleanliness, safety, and maintenance across all sites.
• Purchasing supplies and exploring competitive pricing for supplies and external vendors.
• Overseeing the servicing and maintenance of TMS devices.
• 7. Advancements and Improvements:
• Recommending and implementing novel improvements for enhanced office efficiency and improved patient care.
  
  

Requirements

• Bachelor's degree or 8 years of relevant experience. Master's degree in a relevant field preferred.
• 3 years of experience in healthcare management, preferably in a psychiatric setting.
• Strong understanding of clinical protocols and regulatory compliance.
• Excellent interpersonal, communication, leadership, and problem-solving skills.
• Proficiency with Electronic Health Records (EHR). Proficiency with DrChrono preferred.
• Proficiency in Microsoft Office Suite
• Ability to prioritize responsibilities and work effectively in a fast-paced environment.
• Availability for On-Call Duties to handle urgent matters outside of clinic operational hours.
  
  

Benefits

• Competitive salary within the range of $73,000 - $76,000 annually.
• Medical benefits (health, vision, dental), life insurance, 401k, and other benefits package.
• Opportunities for professional development and advancement within the organization.
  
  

Neuro Wellness Spa is committed to providing exceptional patient care and fostering a supportive work environment for its staff. Join our team and contribute to our mission of improving mental health outcomes for our community.