Customer Service Agent

The Customer Service Representative is responsible for professionally answering calls and ensuring that customers receive accurate information politely and promptly. This position responds to requests, resolves customer issues, and forwards clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating computer records. This position requires excellent diction, grammar, voice quality, articulation, proficiency with computers and customer service skills.

• Responds to incoming calls from customers, staff, and other individuals
• Provides friendly and helpful information to callers and other stakeholders
• Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
• Is accountable for accurate and timely documentation of customer contact in the automated system
• Ensures the confidentiality of all information contained in the State’s computer systems
• Practices active listening skills to determine the nature of customer inquiries
• Provides current information to the public
• Regular and timely attendance
• Other duties as assigned

High School diploma or GED

• 1-2 years contact center experience is preferred
• Computer experience and typing proficiency required

YoungWilliams offers a benefit package for our full time, regular employees.  Our benefit package includes medical, dental, vision, life insurance, and disability coverages.  We also offer a 401k program with an employer match.  Paid time off programs, along with paid holidays, are also available.