What are the responsibilities and job description for the Trainer/Outreach Coordinator position at YOUNGWILLIAMS INC?
Summary of Position
The Trainer/Outreach Coordinator supports project success by delivering staff training, coordinating outreach initiatives, and serving as a liaison between the program, community partners, and internal teams. The role also assists with quality assurance activities, communication of policy and process updates, resource coordination, and related case management or program support functions as needed.
Essential Job Requirements
- Travels as required to conduct training and outreach activities and may work occasional evenings or weekends based on business needs.
- Maintains a valid driver license and a clean motor vehicle record (MVR). Travels extensively throughout the state to perform outreach duties (approximately 50%)
- Develops, coordinates, and delivers training to project staff in individual and group settings.
- Plans, promotes, and administers outreach activities, presentations, and public awareness efforts for community audiences and partner organizations.
- Builds and maintains collaborative relationships with community groups, agencies, and stakeholders to increase program awareness, participation, and referrals.
- Educates families, community partners, and other stakeholders on program goals, services, requirements, and processes, and helps connect individuals with appropriate resources.
- Prepares, maintains, and distributes accurate outreach, training, and resource materials in a timely manner.
- Accesses and documents relevant information in automated systems and/or case files, maintains required statistics and reports, and protects confidentiality of program and case information.
- Supports the resource center and provides direct assistance to customers and stakeholders as needed.
- Regular and timely attendance
- Other duties as assigned
Required Education
- Associate’s degree in education, training, communications, public administration, human services, or a related field, or an equivalent combination of education and relevant work experience is required.
- Bachelor’s degree preferred
Required Experience
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook is required.
- A minimum of one to three years of relevant experience in training, community outreach, public-facing program support, or a related field preferred
- Experience working with state programs, community organizations, or regulated program environments preferred
Travel Requirement
Travels extensively throughout the state to perform outreach duties (approximately 50%)