Welcome Center Attendant

POSITION SUMMARY: 

The Welcome Center Attendant is the key staff member responsible for creating and ensuring community stakeholders have a positive experience when visiting the YMCA. They are responsible for customer service and membership sales, program and membership enrollment, facility safety and cleanliness, and promoting and protecting the YMCA brand. Welcome Center Attendants are the face of our facility and will serve as the first point of contact for everyone who visits the YMCA.

In addition, every position in the YMCA of Coastal Georgia, Inc. is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect, and responsibility. 

ESSENTIAL FUNCTIONS: 

1. Cheerfully greet each person who enters the facility.
2. Responsible for opening and/or securing the building at the open/close of business, depending upon shift time.  
3. Attendant scheduled during non-business Welcome Center hours completes detailed cleaning checklist daily in various areas of the building.  Additional cleaning and upkeep duties may be required throughout midday shift.   
4. Provide security by verifying memberships of program participants entering the facility.
5. Customer service. Answer phone and in-person inquiries about the YMCA, its programs and mission, in a cheerful, helpful, and empathetic manner.
6. Give tours to prospective members.
7. Accurately register memberships for new and returning members, including proper set up of payment methods for membership and program drafts.
8. Accurately report and record membership changes as required.
9. Register participants for programs and make reservations for facilities as necessary.
10. Inspect the facility to ensure member and program participant safety and service are being realized.  In the absence of branch leadership, and especially during non-business hours, the Welcome Center Attendant may be required to supervise facility and ensure the continuation of smooth business operations.
11. Properly report any facility or equipment issues.
12. Assist in the overall retention and satisfaction of YMCA members through appropriate customer service.
13. Assist in the Annual Campaign fundraising program for the YMCA.
14. Maintain a positive and cheerful attitude with staff, peers, and program participants.
15. Performs all other duties as assigned.

This organization has zero tolerance for abuse and will not tolerate the mistreatment or abuse of consumers in its programs. Any mistreatment or abuse by an employee or volunteer will result in disciplinary action, up to and including termination of employment or volunteer service and cooperation with law enforcement. This organization takes every allegation of abuse or misconduct seriously and will fully cooperate with the authorities to investigate all cases of alleged abuse or misconduct. Employees and volunteers shall cooperate with any external investigation by outside authorities or internal investigation conducted by the organization or persons given investigative authority by the organization. An employee or volunteer’s failure to cooperate with an investigation will result in disciplinary action up to and including termination of employment or dismissal from the organization.

QUALIFICATIONS/CERTIFICATIONS:

1. Must possess a high school diploma or equivalent; some college preferred.  Depending on shift, may require candidate to be 18 years of age. 
2. Demonstrate exceptional customer service skills.
3. Ability to work positively in a fast-paced environment.
4. Ability to foster positive staff, peer, and program participant relationships.
5. Ability to provide accurate YMCA program information.
6. Must possess excellent phone skills using multiple phone lines.
7. Strong computer skills necessary; ability to operate multiple software.
8. Ability to effectively promote facility memberships, programs, and merchandise.
9. Must possess excellent interpersonal, written, and verbal communication skills.
10. Ability to multi-task, work independently, problem-solve, and demonstrate effective time-management skills in a fast-paced environment.
11. Ability to diffuse difficult, escalated, or emergency situations.
12. Ability to handle challenging customer situations with poise and tact.
13. Exemplify the YMCA organizational values and support the advancement of the YMCA mission.
14. CPR and First Aid required within 30 days of employment.
15. Must be able to pass a criminal background check and obtain authorization to work with children under the Georgia Department of Labor and YMCA guidelines.