Executive Director of Mission Support Services

POSITION SUMMARY:

The Executive Director of Mission Support Services is a key member of the executive leadership team responsible for strengthening the infrastructure that enables the YMCA to fulfill its mission of putting Christian principles into practice through programs that build a healthy spirit, mind, and body for all.

This role provides strategic leadership for core support functions:  Finance, Human Resources, Risk Management, Information Technology, and Facilities.  This role will ensue operational excellence, stewardship, and alignment with the YMCA’s cause.

As a mission-driven business leader, this individual serves as both a systems thinker and change agent, building high-performing teams, scalable systems, and effective practices that advance organizational impact.

ESSENTIAL FUNCTIONS:

Cause-Driven Leadership

• Model YMCA values: caring, honesty, respect, responsibility, and faith
• Align administrative functions to support mission delivery and community impact
• Partner with the CEO and senior leadership to advance strategic priorities
• Foster a culture of service, stewardship, collaboration, and accountability
• Champion an inclusive environment where all feel welcomed and valued

Financial Stewardship & Sustainability

• Oversee budgeting, financial planning, reporting, and internal controls
• Ensure responsible stewardship and safeguard organizational assets
• Support long-term financial sustainability and growth initiatives
• Maintain compliance with nonprofit accounting standards and regulations
• Provide clear financial insights to leadership and the Board

Human Resources & Leadership Development

• Lead strategies to attract, develop, and retain mission-driven staff
• Foster a positive, values-based workplace culture
• Oversee performance management, compensation, benefits, and employee relations
• Advance leadership development across the organization
• Ensure compliance with employment laws and best practices

Risk Management & Safety

• Promote a culture of safety for program participants, members, staff, and volunteers
• Oversee enterprise risk management, insurance, and compliance
• Develop policies that protect people, assets, and reputation
• Lead incident response and crisis management efforts

Facilities & Asset Stewardship

• Oversee maintenance, capital planning, and facility readiness
• Ensure spaces are safe, welcoming, and mission-aligned
• Support long-term asset sustainability and deferred maintenance planning
• Maintain environments that reflect operational excellence

Information Technology & Systems Enablement

• Provide strategic oversight of IT infrastructure, cybersecurity, and digital tools
• Align technology to improve efficiency and member experience
• Leverage data systems to inform decisions and measure impact
• Advance systems modernization in support of mission delivery

Change Leadership & Organizational Effectiveness

• Lead system and process improvements that strengthen performance
• Identify opportunities to enhance efficiency and service quality
• Drive cross-functional initiatives that remove barriers to success
• Balance innovation with stability and disciplined execution

Leadership & Team Development

• Build and develop high-performing teams across support functions
• Foster collaboration and strong service orientation
• Promote clear communication, accountability, and professional standards
• Model humility, integrity, and servant leadership

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Change Leadership
• Critical Thinking and Decision Making
• Emotional Maturity

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. 
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

• Bachelor’s degree required; Master’s degree preferred in Business, Public Administration, Nonprofit Leadership, or a related field
• Strong understanding of finance, human resources, information technology, facilities, and risk management
• Senior leadership experience overseeing multiple administrative functions
• Demonstrated success managing complex organizational systems
• Strategic thinker with strong execution capability
• Proven ability to lead organizational change
• Exceptional leadership and relationship building skills
• Commitment to mission driven work
• High emotional intelligence and sound judgment

Salary : $65,000 - $75,000