What are the responsibilities and job description for the Queen Annes Membership Services position at YOUNG MENS CHRISTIAN ASSOCIATION OF THE CHESAPEAKE INC?
POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants.Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Signs members and participants up for various programs and events.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
QUALIFICATIONS:
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economicsegments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
Salary : $15