Member Services Representative

POSITION SUMMARY:

This position supports the work of Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Engagement Specialist at the Sumter Family YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Engagement Specialist responds to member and guest needs and promotes membership and programs.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing that we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Responds to the individual needs of the other person.
2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member and program retention.
3. Maintains cleanliness and organization of the lobby, desk and front office area.
4. Conduct cause-driven tours responsive to the needs of prospective members.
5. Execute membership and program paperwork with close attention to detail.
6. Specialize in Daxko computer systems, policy and procedures.
7. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
8. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
9. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
10. Apply all YMCA policies dealing with member services.
11. Convey basic knowledge of all program areas to members and participants in person, on the phone and by email.
12. Continue personal development, growth and education of oneself.
13. Branch and association responsibilities and/or other duties & activities as assigned by supervisor.
14. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct.

LEADERSHIP COMPETENCIES:

• Communication & Influence
• Engaging Community

QUALIFICATIONS:

• High school diploma or equivalent required
• Valid SC driver’s license or state I.D.
• Previous customer service, sales or related experience.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic
  segments of the community
• Basic knowledge of computers.
• Ability to multi-task, take initiative and represent the YMCA in a mature, responsible and professional manner.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.