What are the responsibilities and job description for the Welcome Center Staff - Downtown YMCA position at YOUNG MENS CHRISTIAN ASSOCIATION OF METROPOLITAN...?
GENERAL STATEMENT OF DUTIES
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization in the lobby area.
PRINCIPAL DUTIES
- Communicate and promote the YMCA mission, goals and objectives to employees, volunteers and the community at large.
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Build relationships with members; helps members connect with one another and the YMCA.
- Handle and resolve membership concerns and inform supervisor of usual situations or unresolved issues.
- Responsible for any other duties as assigned by the Membership Director.
EXPERIENCE/PERFORMANCE REQUIREMENTS (Knowledge, Skills, and Abilities)
- Willingness to carry out the mission of the YMCA and its programs.
- Ability to see that all business and safety records and procedures set up by the corporation are completed accurately within the defined time schedule.
- Possess excellent verbal and written communication skills.
- Ability to maintain all personal certifications needed to serve in this position.
- Ability to interpret, as well as, adapt and apply guidelines and procedures.
- Ability to work independently and utilize initiative, ability to be organized and to meet deadlines.
- Ability to react calmly and effectively in emergency situations.
- Work to continue personal competency through education, outside literature, seminars, etc.
EDUCATION/EXPERIENCE/CERTIFICATIONS
- Must be at least 16 years old.
- Certifications required within 60 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
PERSONAL QUALITIES
- Able to work as a team leader and builder/member.
- Has a leadership presence in all situations.
- Able to work with diverse populations.
- Professional appearance and behavior.
- Able to prioritize and meet deadlines.
- Able to research, analyze and solve problems.
- Ability to maintain confidentiality.
- Positive attitude.
- Adhere to drug free/tobacco free workplace policy.
- Desire to work in a YMCA setting in accordance with the YMCA mission.