What are the responsibilities and job description for the Member Service Associate - McPherson YMCA position at YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS?
JOB RESPONSIBILITIES
- Providing excellent service by having a great knowledge of YMCA programs, services and systems.
- Effectively communicating the mission, vision and values of the YMCA.
- Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
- Maintaining a safe and clean facility at all times.
- Providing excellent customer service through the following:
- Exceeding the expectations of the members through fast and knowledgeable service
- Greeting and becoming familiar with program participants and members by name
- Handling all questions and concerns in a courteous, professional manner
- Gathering feedback from members and share with supervisor to help improve service
- Having a comprehensive knowledge of programs and facilities
- Being prepared at all times to greet and help members
- Responsible for making membership retention a priority by;
- Selling the YMCA’s value, not just its facilities
- Enforcing policies and procedures of the association to ensure a safe and professional environment
- Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
- Having a comprehensive knowledge of the following YMCA systems:
- Financial procedures: money handling, registrations and sales to ensure accuracy
- Opening and closing procedures: perform as needed
- Emergency procedures: being certified and prepared to implement in case of an emergency
- Constantly striving to improve the current services provided by:
- Attending mandatory staff meetings and city wide customer service, sales and program trainings
- Providing feedback and suggestions to improve services and/or systems
- Performing custodial duties as needed without being prompted.
- Supporting Strong Community Campaign efforts.
- Refraining from make negative comments on social networking sites.
- All other duties as assigned.
EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA’s members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.