Manager On Duty - Hutch YMCA

GENERAL FUNCTION: Under the direction of the Membership Director, the Manager on Duty provides leadership and management for the branch facility in the absence of all other management staff, in accordance with all Greater Wichita YMCA policies, procedures and standards.

MINIMUM ENTRY REQUIREMENTS

Education/Experience Requirements:

• Minimum age of 21
• Minimum of two years customer service experience
• Minimum one-year supervisory experience

Physical/Mental Requirements:

• Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
• Must have ability to communicate effectively; both orally and in writing
• Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
• Must be detail oriented and exhibit a high degree of accuracy and alertness
• Must demonstrate initiative in absence of supervision
• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
• Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
• Must possess ability to exercise high levels of discretion and confidentiality
• Must present a neat and professional appearance at all times

Job Requirements:

• Commitment to the YMCA mission, vision and values
• Must attend New Employee Orientation within 30 days of hire
• Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
• Learn Membership related functionality in member software
• Learn all emergency procedures and action plans for the branch
• Understand and abide-by all policies and procedures as set forth by the association
• Work a schedule that reflects the needs of the branch; including evenings and weekends

JOB RESPONSIBILITIES

Staff Development:

• Ensuring all staff are performing and providing exceptional service and work well as a team during that shift.
• Ensuring all staff are dressed appropriately for their program area as stated in the Employee Handbook.
• Monitoring number of staff in each program area (ratios are met) and sending staff home if over-staffed.
• Communicating in writing with professional staff on issues relating to staff concerns on weekends and in the evenings.
• Ensuring all membership staff are present and working appropriately.

Program Operations:

• Conducting regular and frequent walk-throughs throughout work shift.
• Effectively communicating the mission, vision and values of the Wichita YMCA.
• Ensuring all services comply with YMCA standards and methods of operation.
• Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.
• Ensuring proper implementation of front desk procedures.
• Having comprehensive knowledge of association wide programs, as needed for the education of Member Service staff.
• Ensuring all membership and program information is tactfully displayed and available.
• Being accessible and visible to staff and members.
• Report all member and community inquiries and concerns to supervisor at the end of daily shift so a response can be given within 24 hours.
• Completing and submit the required MOD report at the end of each work shift.

Strong Community Campaign/Financial Development:

• Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities:

• Maintaining complete familiarity with all risk management procedures and policies.
• Maintaining front desk area in an orderly, clean and safe condition.

Other:

• Communicating information promptly to all branch leadership and departmental staff.
• Attending applicable training and conferences to further professional development.
• All other duties as assigned.

EFFECT ON END RESULT: Providing leadership and management to ensure a safe facility, high performing staff, and full engagement with members and program participants.