What are the responsibilities and job description for the Queen Anne's County Lead Membership Services position at Young Men's Christian Association of the Chesapeake, Inc?
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Trains and leads other front desk staff; with a high attention to detail to membership data entry.
- Sets Membership and Stay and Play staff schedules based on facility usage.
- Calls members on join anniversaries, birthdays, and other special occasions
- Performs other duties as assigned.
QUALIFICATIONS:
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all
social and economic
segments of the community - Previous customer service, sales or related experience.
- Basic knowledge of computers.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
