What are the responsibilities and job description for the Service Advisor position at Young Automotive Group?
Job Description
The Young Automotive Group is Growing Again!
Our Young Mazda dealership in Idaho Falls is seeking a skilled Service Advisor / Service Writer to add to our team! We are a leading automotive dealership committed to providing exceptional service and top-quality vehicles to our customers. As part of the Young Automotive Group, we uphold a tradition of excellence and integrity in everything we do. The Service Advisor will act as the liaison between customers and our service technicians, ensuring clear communication and outstanding service throughout the repair process. This position requires strong interpersonal skills, automotive knowledge, and a passion for delivering exceptional customer service.
We are a large organization that still operates with a family-owned, people-first culture, offering real career growth and long-term opportunities. Full-time employees enjoy excellent benefits, including access to on-site medical options, as well as employee pricing and family discounts across all Young Automotive Group products.
We’ve been recognized as a “Top Workplace” and “Best Company to Work For” in Utah and Idaho for several years and counting—and we’re just getting started. For more information on why we are a great place to work, check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Schedules service appointments and obtains customer and vehicle data prior to arrival
- Writes up customer’s vehicle problems accurately and clearly on repair orders
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Refers to service history - inspects vehicle - and recommends additional needed service
- Provides a complete and accurate written cost estimate for labor and parts
- Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
- Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
- Keeps service department forms - menus and pricing guides up-to-date
- Explains completed work and all charges to customers
- Implements a quality control process to eliminate comebacks
- Handles telephone inquiries regarding appointments and work in process
Qualifications
- Two years of related experience and/or training required
- History of solid and successful employment with good references
- Proven track record of providing exceptional customer service
- Prior sales experience helpful
- Clean driving record
- Able to pass background check and drug screen