What are the responsibilities and job description for the Administrative Assistant, Part Time position at Youable Emotional Health?
Job Title: Administrative Assistant
FLSA status: Non-Exempt
Reporting to: Director, Revenue Operations
Location: Richfield
Target Start Date: ASAP
Hours: 3:00-8:00PM Monday-Thursday, with Friday hours variable
Purpose of the position: As part of the Operations Support team, you will create and maintain an efficient and effective service delivery experience. You will provide excellent, timely customer service to a diverse range of clients on the phone or in person. You will also provide administrative support to client service programs and team members.
Goals and Outcomes:
- Assist the billing department for all requests and needed documents related to various program areas.
- Provide professional and courteous customer service.
- Ensure and maintain records management in compliance with internal and external standards.
- Effectively communicate, partner, and collaborate with internal and external stakeholders.
- Operate in alignment with all agency and regulatory policies and procedures.
- Perform other duties as assigned.
Minimum Qualifications:
- High School Diploma
- Two years of customer service experience (answering phones, checking in clients, email, faxing, filing, etc.)
- Sitting for extended periods of time
- Ability to bend and lift up to 50 lbs.
Preferred Qualifications
- Experience working in a mental health setting
- Experience with Electronic Health Records
- Experience working with adolescents and their families
- Bilingual
Knowledge, Skills and Abilities:
- High degree of organization and ability to work independently and take initiative
- Demonstrated attention to detail
- Maintain client confidentiality
- Ability to adjust style and approach to adapt to the needs of the team and priorities.
- Demonstrated ability to think critically and exercise good judgement
- Demonstrated ability to manage multiple priorities
- Respond to requests in a timely manner
- Ability to remain calm and professional during stressful situations/crisis
- Timely and accurate completion of tasks and projects
- Timely record keeping
- Strong written and verbal communication skills
- Strong organizational skills
- Strong computer skills in Word, Excel, & Outlook
- Ability to work in a fast paced, sometimes stressful environment
- Ability to think on your feet during a crisis
- Ability to travel between Youable locations (if needed)
- Demonstrated knowledge of Youable Services
- Ability to interact respectfully with a diverse range of individuals
- Ability to inspire trust and rapport with clients, team members and stakeholders
- Attention to detail
- Ability to manage time efficiently
- Ability to prioritize and manage multiple tasks at the same time
Working Condition/Physical demands:
- Interact with a range of personalities and diverse individuals
Maintains contact with: All team members
The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with those of the job title.