Administrative Assistant- Behavioral Health

Administrative Assistant – Behavioral Health

You Turn Behavioral Health Services

Position Overview

You Turn Behavioral Health Services is seeking an organized, dependable Administrative Assistant with working knowledge of behavioral health office operations. This position supports client intake, scheduling, insurance verification, referral coordination, and daily administrative tasks for our outpatient mental health and psychiatric rehabilitation services.

The ideal candidate can apply their knowledge with minimal guidance, manage competing priorities, and communicate professionally and compassionately with clients, clinicians, and referral partners.

Key Responsibilities

• Process referrals, contact prospective clients, collect required paperwork, and coordinate initial appointments.
• Maintain accurate appointment schedules and clinician availability in TherapyNotes.
• Monitor missed appointments and complete timely outreach according to clinic procedures.
• Verify insurance eligibility for dates of service and document coverage information.
• Track prior authorizations, expiration dates, approved services, and authorization discrepancies.
• Maintain accurate referral logs, client records, spreadsheets, and administrative trackers.
• Monitor outstanding documentation and notify the appropriate clinician or supervisor when follow-up is needed.
• Support coordination between therapy, medication management, and psychiatric rehabilitation services.
• Assist with discharge processing and communication with referral sources as directed.
• Respond to emails, calls, and texts within 24 hours during scheduled workdays.
• Protect confidential client information and follow clinic privacy and security procedures.
• Provide additional administrative support as assigned.

Required Working Knowledge

Candidates must demonstrate practical working knowledge of:

• Behavioral health office workflows: Referrals, intake, appointment scheduling, ongoing services, and discharge coordination.
• Electronic health records: Entering and updating client information, managing schedules, locating documentation, and maintaining accurate records. TherapyNotes experience is strongly preferred.
• Insurance processes: Eligibility verification, Medicaid and commercial insurance coverage, prior authorizations, and basic claims terminology.
• Documentation tracking: Recognizing missing paperwork, unsigned treatment plans, and incomplete clinical notes, and directing concerns to the appropriate staff member.
• Client communication: Handling sensitive information, communicating respectfully with clients experiencing mental health challenges, and escalating urgent concerns according to clinic procedures.
• Office technology: Microsoft Outlook, Word, Excel, shared files, and spreadsheet tracking.
• Confidentiality: HIPAA principles and appropriate handling of protected health information.

Qualifications

• Previous administrative experience in a behavioral health practice, medical office, or related healthcare setting.
• Strong attention to detail, organization, and follow-through.
• Ability to prioritize tasks, meet deadlines, and work independently.
• Clear written and verbal communication skills.
• Ability to maintain professionalism when handling challenging conversations.
• High school diploma or equivalent required.

Preferred Experience

• TherapyNotes.
• Maryland Medicaid eligibility verification and Carelon authorization processes.
• Outpatient mental health clinics or psychiatric rehabilitation programs.
• Referral tracking, insurance verification, and coordination across multiple providers.

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• How many years have you worked in behavioral health and what was your job title?

Location:

• Ellicott City, MD 21042 (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18 - $22