Program Services Coordinator

POSITION SUMMARY: Responsible position whose primary roles are to handle the day-to-day operations of one or more YTF offices, including: (1) to oversee the on-site distribution and reporting of funds to low-income individuals and families as directed by the Community Assistance Program Director; (2) provides training/support of staff, review client documentation and records, and conduct quarterly quality assurance reviews.

Please apply online at www.youthrivefl.org 

Only completed and signed applications will be considered.

Full Time Position- Benefits Eligible: Vacation, Sick, PTO, Employer Paid Health Benefits, 403b Retirement, 14 Company Paid Holidays, Pet Insurance, Basic $30,000 Life Insurance Policy, and Long-Term Disability (LTD). Public Service Loan Forgiveness Qualified Employer.

ESSENTIAL JOB FUNCTIONS:

• Handles the day-to-day operations of the Community Assistance office(s) in accordance with LIHEAP policies and procedures including data entry and maintenance of client database; monitoring of site funding levels; accurate, and timely completion of client documentation.

• Compiles weekly statistics related to number of clients scheduled, no shows, number of vouchers issued and total amount of assistance provided by type of assistance. Prepares and maintains data on program activities to be utilized in compiling quarterly and year-end reports.

• Completes weekly quality assurance checks of audited client records to confirm client eligibility status, proper client documentation and type/amount of assistance provided.

• Prepares and submits regular reports, as directed, on services provided.

• Assists with preparing federal and state reports.

• Works in partnership with the Finance Department to ensure timely, accurate payment of vouchers.

• Maintains client records with appropriate chart order, assessments, case management notes and other required documentation related to service provision, client eligibility, trainings, certifications, etc.

• Manages and reports all client complaints and/or critical incidents to the Community Assistance  Program Director and/or the Chief Operating Officer in accordance with program policies and guidelines.

• Performs other duties as deemed necessary, such as when new programs are implemented.

• Uses and follows the policies/procedures of You Thrive Florida, including but not limited to Personnel Policies, Occupational Health and Safety Policies, payroll policies/practices, etc.

NON-ESSENTIAL/SECONDARY FUNCTIONS:

Performs any additional duties as directed or assigned by supervisor, management staff, program director or You Thrive Florida management staff. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.

JOB STANDARDS:

Education: Associate’s degree with a concentration in Human Services, Sociology, or Social Work.  Two years of paid work experience in a related field may be accepted in lieu of educational requirement.

Experience: Minimum two (2) years of experience in social service programs and activities. LIHEAP experience is preferred.

Licenses & Certifications: Valid Florida Driver’s license and be insurable by company’s current insurance carrier.

CRITICAL SKILLS, ABILITIES, & EXPERTISE:

Physical Requirements: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position.  Talking, standing, sitting, squatting, kneeling, use of fingers, arms, hands, legs, walking, stretching/reaching, handling, grasping, climbing, bending at the waist, turning, balancing, pushing, pulling, use of depth perception, carrying and lifting (up to 65 lbs.), and driving are constant.  Good eyesight (correctable) and hearing (correctable) are essential.

Equipment:  Computer, facsimile, copy machine, calculator, multi-line phone and other small office and instructional equipment.

Skills & Expertise: Knowledge of self-sufficiency principles and proven case management skills. Knowledge of available community resources.  Skill in completing work with a high degree of accuracy.  Skill in paying attention to details. Ability to effectively communicate orally and in writing.  Ability to perform mathematical computations.  Ability to analyze and interpret data.  Ability to establish effective working relationships with people.  Ability to use and operate a personal computer.  Ability to handle multiple tasks at the same time.  Ability to write clearly and concisely.  Knowledge of state and federal regulations related to Low-Income Home Energy Assistance Program (LIHEAP), and other relevant program funding sources preferred. Ability to plan, organize and present complex information in a formal training setting. Ability to speak in public.

ENVIRONMENTAL JOB FACTORS:

Job Location: Community Assistance Offices (Hernando, Pasco Counties)

Work Environment:  While performing the responsibilities of the position, these work environment characteristics are representative of the environment the employee will encounter.  Office environment and working with others frequently.  Working with office equipment is frequent.  Occasionally outdoors and operates a vehicle.

Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of HB 531 (2025). As part of these requirements, each specified agency must include a clear and conspicuous link to the webpage on its website and provide the link in all job vacancy advertisements and posts by the qualified entity.

https://info.flclearinghouse.com