Operations Coordinator

Accountable is an affordable peer support, testing, and technology platform to help individuals, providers, and families. Accountable's technology provides an environment that helps families heal and provides a safety net of support. Our mission is to support individuals as they transition from therapeutic care into a fulfilling, and self determined life.

We are a fast-growing company seeking a highly organized, tech-savvy, and customer-focused Support and Operations Associate to join our in-person team in Red Bank, NJ. This role plays a critical part in delivering exceptional support to both our customers and internal team members. You will work hands-on with technology, onboarding processes, equipment logistics, and the operational systems that keep our organization running smoothly.

This position is ideal for someone who enjoys problem-solving, thrives in a fast-moving environment, and is excited about growing alongside a mission-driven team.

The Operations Coordinator will report to the Chief Operation Officer and will be based out of the Red Bank, NJ office. 

• Provide customer-facing technical support during onboarding, including troubleshooting breathalyzer devices, app issues, connectivity problems, and related tech questions.

• Guide new employees through setup steps and ensure a smooth onboarding experience.

• Address customer and team inquiries in a timely, compassionate, and solutions-driven manner.

• Support onboarding for new team members by provisioning laptops, setting up accounts, and coordinating hardware shipping or purchasing.

• Serve as a go-to resource for existing staff for ad hoc tech support, IT troubleshooting, and general internal assistance.

• Prepare, generate, and distribute  operational reports.

• Handle logistics for non-routine, time-sensitive, or urgent orders to ensure timely delivery and accuracy.

• Manage restocking of supplies with logistics partners, ensuring proper inventory levels and smooth operations.

• Take on additional duties and responsibilities as needed to support organizational needs.

Basic Qualifications:

• Strong technical aptitude; comfortable troubleshooting hardware and software issues.

• Excellent communication skills and a customer-service mindset.

• Highly organized with strong attention to detail.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Comfortable working fully in-person.

Preferred Qualifications:

• BA Degree or 5 years of experience in tech support, customer support, or operations roles.

• Experience in tech support, customer support, or operations roles.

• Familiarity with logistics, shipping workflows, or inventory management.

• Basic knowledge of HR or onboarding processes.

• Individuals who are in recovery from Substance Use Disorder or passionate about recovery from Substance Use Disorder.

• A positive, proactive attitude.

• A willingness to pitch in where needed.

• A desire to grow with a rapidly scaling team and take on more responsibility over time.

• A commitment to supporting both customers and teammates with care, clarity, and professionalism.

Make a difference in the lives of those struggling and recovering from addiction by joining You Are Accountable (https://youareaccountable.com).