What are the responsibilities and job description for the Automotive BDC Representative - Used Car Sales Leads position at Yost Driving School?
Yost Auto Sales is hiring an Automotive Business Development Center (BDC) Representative to respond to sales inquiries, follow up with prospective customers, and turn leads into kept appointments for our used retail and lease-here-pay-here dealership.
This is a sales-lead role only. It does not include collections or payment calls. You will work with approximately 800 fresh leads per month using DealerCenter and report directly to Russ Yost (Owner).
What you'll do
- Respond promptly to new phone, web, text, and other sales leads
- Contact and follow up with prospects using phone, text, and email
- Ask clear questions, understand customer needs, and schedule qualified appointments
- Confirm appointments and follow up on missed appointments
- Keep complete, accurate notes and next steps in DealerCenter
- Coordinate with the sales team so customers receive a smooth handoff
- Track response times, contacts, appointments set, appointments shown, and resulting sales or leases
- Explain Yost Auto Sale's process accurately without promising approval, rates, payments, vehicle availability, or specific terms
- Handle customer information carefully and follow dealership security procedures
Schedule
Monday through Friday, 9:00 a.m. to 5:30 p.m., with a 30-minute unpaid meal break. This is an on-site, nonexempt position totaling 40 scheduled work hours per week. Time worked beyond 40 hours in a workweek will be paid at the legally required overtime rate.
Pay
- $15.00 per hour
- $15 bonus for each qualified appointment that shows
- Additional $25 bonus when that shown customer completes a vehicle purchase or lease
Bonuses are based on dealership records and written bonus-plan rules provided at hire. This posting does not promise a particular number of appointments, sales, bonuses, or total earnings.
Benefits
Yost Auto Sale does not currently offer employer-sponsored benefits for this position.
What we're looking for
- Clear, confident, respectful phone and written communication
- Consistent follow-up and strong organization
- Comfort handling a high volume of leads and customer conversations
- Accurate data entry and willingness to use DealerCenter throughout the day
- Good judgment: no pressure tactics and no promises the dealership has not approved
- Dependable attendance for the posted on-site schedule
- Automotive, call-center, appointment-setting, or customer-service experience is helpful, but not required
How to apply
Email your resume and brief answers to the questions below to russ@yostautosales.com, or apply in person at Yost Auto Sales, 1735 E. 2nd St. N., Wichita, KS 67214.
1. Are you able to work on-site in Wichita, Monday through Friday from 9:00 a.m. to 5:30 p.m.?
2. Briefly describe your experience with sales leads, customer service, appointment setting, call centers, or automotive dealerships.
3. Which CRM or customer-tracking systems have you used?
4. A customer submits an online inquiry but does not answer your first call. Write the text message you would send next.
5. How do you organize follow-up when handling many leads at once?
Qualified applicants will complete a short phone screen and practical customer-response exercise.
Yost Auto Sales considers qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, military status, or any other status protected by applicable law.
Pay: $15.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $15