Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc.

Job Title

Verifying Official (VO)/ID Card Operator, USARC DEERS/RAPIDS

Location

Fort Shafter, HI - Fort Shafter, HI 96858 US (Primary)

Job Description

Summary:

Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ID Card Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

 

The USARC Command currently operates ICOs in different locations throughout the United States. The main responsibility of these Common Access Card (CAC) offices is to provide Department of Defense (DoD) CACs and Uniformed Services Identifications (USIDs) to eligible recipients in order to ensure that authorized personnel have identifications to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems. The USARC ICOs are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as Contractors assigned to work with USARC.

 

The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the ICOs equipment, software and maintenance of the Defense Enrollment and Eligibility Reporting System (DEERS)/ Real-time Automated Personnel Identification System (RAPIDS) sites.

 

Specific duties may include, but are not limited to:

• Shall provide administrative support services and to effectively staff designated USID Card Office during the hours of operation.
• Shall be responsible for the accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.
• Perform USID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks to ensure verification of the recipient’s eligibility shall be performed with a 100 percent degree of accuracy.
• Perform all required USID and CAC issuance verification tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in accordance with regulations and DoD policy directives, and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits to which they are entitled. With the added responsibility of issuing ID cards, the VO is on the front lines of defending national security interests and plays an important role in keeping our country safe.
• A VO performs all VO tasks which includes, but is not limited to, the following:
  • Protects the privacy and confidentiality of data on the RAPIDS terminal screen
  • Verifies the identity of card recipients as required by the applicable regulations before entering applicant data in RAPIDS
  • Views and scans documents that establish benefit or ID card eligibility before entering data into DEERS or issuance of ID cards
  • Enters DoD Sponsor and family member information, issues DoD ID cards using RAPIDS workstations, suspends privileges and updates DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and in timely manner. Contractor shall maintain all required information and records in the DEERS/RAPIDS system.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry or any additional CAC information and correspondence received.

Job Requirements

Required Qualifications:

• Possess a high school diploma (or equivalent) and one year of experience in a Customer Service environment, preferably in an HR-related position.
• Able to perform various administrative tasks and procedures and exercise discretion.
• Shall be proficient in both oral and written communication, and must have a working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, scanners, etc.
• Must successfully complete RAPIDS certification IAW PWS 1.16.

 

Clearance:  An Active SECRET Security Clearance is required for all positions located at the USARC G-1 (Fort Bragg, NC); all other positions must pass a National Agency Check with Inquires (NACI) Tier 1 investigation and background check is required

 

Location: Hoover, AL / Pago Pago, American Samoa / Los Alamitos, CA / Los Angeles, CA / Mountain View, CA / Aurora, CO / Orlando, FL / Fort Gillem, GA / Fort Shafter, HI / Darien, IL / Arlington Heights, IL / Forest Park, IL / Fort Knox, KY / Devens, MA / Livonia, MI / Saipan, Guam / Vicksburg, MS / Charlotte, NC / Fort Bragg, NC / Londonderry, NH / Fort Totten, NY / Rochester, NY / Williamsport, PA / Johnstown, PA / Moon Township, PA / Fort Buchanan, PR / Greenville, SC / Grand Prairie, TX / Houston, TX / Salt Lake City, UT / Abingdon, VA / Marysville, VA / Vancouver, WA

 

Travel: Some Travel will be required

Security Clearance

Travel

Some travel may be required

Job Type

Full-Time

Exemption Type

Exempt

Category

Contractors

EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.