Cloud Administrator I

The Cloud Administrator is responsible for administering, configuring, and optimizing Microsoft Azure and Microsoft 365 cloud environments to ensure secure, reliable, and cost-effective operations. This is an early career position with the opportunity to expand expertise in cloud technologies and grow into more advanced responsibilities. Reporting to the Manager of IT/ISSM, this role focuses on user management, system configuration, automation, and customer support. The Cloud Administrator works closely with other IT team members, end users, and vendors to deliver scalable solutions that align with organizational requirements.

Key Responsibilities

• Support the administration and maintenance of Microsoft Azure and Microsoft 365 environments, including but not limited to Active Director, Azure AD, and role-based access controls.
• Monitor system performance, availability, and cost efficiency, escalating issues as needed.
• Troubleshoot and resolve Tier II technical issues related to virtual machines, networks, and cloud services.
• Assist with automation initiatives using PowerShell or similar scripting tools.
• Create and update system documentation, including process workflows and configuration notes.
• Provide employee-focused technical support, explaining solutions to non-technical users.
• Participate in cloud migrations, integrations, and modernization initiatives.
• Follow established IT policies, procedures, and security guidelines.
• Collaborate with senior team members to apply best practices in cloud operations and compliance.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline; OR equivalent combination of education, certifications, and directly related experience.
• 1-3 years of hands-on experience supporting Microsoft Azure or Microsoft 365 environments.
• Familiarity with Active Directory, Azure AD, and cloud identity management.
• Previous experience providing technical support in help desk, service desk, or systems administration role.
• Exposure to scripting tools (PowerShell preferred)
• Basic understanding of Window or Linux systems administration (user and group management, patching, monitoring).

Preferred Qualifications

• Professional certifications, such as:
• Microsoft Certified: Azure Administration Associate (AZ-104)
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA Security (DoD 8570 baseline requirement)
• ITIL Foundation certification
• Experience troubleshooting virtual servers and networks in hybrid cloud environments.
• Familiarity with IT service management practices and ticketing systems (e.g., ServiceNow, ManageEngine, Zendesk).
• Exposure to FedRAMP, NIST 800-53, or other federal cybersecurity frameworks.
• Prior experience supporting DoD, federal, or government contracting environments.

Skills & Competencies

• Strong organizational, analytical, and problem-solving skills.
• Effective communication skills, with ability to explain technical issues to non-technical users.
• Strong customer service orientation and ability to work collaboratively with team members and stakeholders.
• Eagerness to learn new cloud technologies and contribute to process improvements.
• Ability to adapt quickly in a fast-paced, evolving IT environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds occasionally.
• Regular use of standard office equipment such as computers, phones, and printers.

Location & Travel

This position is based in Huntsville, Alabama, with flexibility for a remote or hybrid schedule depending on business needs. Travel is not anticipated for this role.

Background Screening & Security Clearance

Employment is contingent upon the successful completion of a background investigation. Candidates may be subject to additional screening or security requirements in accordance with federal contracting guidelines. Active DoD clearance is not required at the time of hire but may be required for continued employment depending on the evolving scope of work.

FLSA Status: Exempt