Job Description

York School District One

Support Technology Services

COMPUTER SUPPORT TECHNICIAN I

Reports to: Director of Technology

Primary Role: To increase the level of support for technology in classrooms.

FLSA Status: Non-exempt Support

Contract Days: 240

Salary: Technology Salary Scale

Qualifications:

• High school diploma supplemented by at least one year of college, technical, or equivalent job experience
• Demonstrated field experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation
• Experience working in an educational environment preferred
• Wide range of computer hardware and software experience in a networked environment and a willingness to learn new and emerging technologies as they are introduced to the schools
• Demonstrated ability to work with staff and students on a variety of technology tools, including productivity suites, learning applications, and web-based software
• Demonstrated strong oral and written communication skills
• Demonstrated organization skills with attention to detail
• Ability to physically lift and carry technology equipment (approximately 40 )

Performance Responsibilities:

• Provide first-response technical support, including testing and troubleshooting workstations, laptops, printers, Interactive Boards, iPads, Chromebooks, audio systems, and other peripherals
• Help manage mobile devices and keep them ready for student use
• Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs
• Work with other technology staff to maintain optimal network performance and security
• Participate in meetings as required, offering insight and direction to the use of technology as it relates to the district’s technology plan
• Perform other responsibilities as assigned.

Physical Requirements:

Requires sedentary work that involves walking or standing some of the time and involves exerting up to 25 pounds of force on a recurring basis or routine keyboard operations.

Work Conditions:

The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally, the job requires 25% sitting, 37% walking, and 38% standing. The job is performed in a general hazard-free environment and in a clean atmosphere.

Evaluation:

Performance of this job evaluated in accordance with provisions of the Board’s policy on Evaluation of Support Service Personnel.

Non-Discriminatory Statement:

York School District One is an equal opportunity employer.?York School District One does not discriminate based on race, religion, color, handicap, sex, age, alienage, or national origin as required by applicable state and federal laws.?

Disclaimer Statement:

This job description is not intended as a complete listing of job duties. The incumbent is responsible for the performance of other related duties as assigned/required.